IT-Help Desk Tier 2/3

TEKsystems•Monroe, OH

2d•$20 - $25•Onsite

About The Position

Join a growing and fast-paced organization as an IT Help Desk Tier II/III professional supporting users across multiple locations. This role is primarily focused on providing exceptional customer service through 80% phone-based support and 20% hands-on deskside assistance. The candidate will have experience in Windows environments, Active Directory, Office 365, VPN connectivity, hardware and software troubleshooting, ticket management, and end-user support. Responsibilities include resolving escalated technical issues, managing workstation imaging and deployments, maintaining hardware and software inventories, supporting mobile devices and networking connectivity, documenting processes, and participating in technical projects and implementations. Candidates should have at least four years of IT support experience in a Microsoft environment, excellent communication and troubleshooting skills, and the ability to independently prioritize and resolve complex issues. Must be bilingual in Spanish and English.

Requirements

Experience in Windows environments
Active Directory experience
Office 365 experience
VPN connectivity experience
Hardware and software troubleshooting skills
Ticket management experience
End-user support experience
At least four years of IT support experience in a Microsoft environment
Excellent communication skills
Excellent troubleshooting skills
Ability to independently prioritize and resolve complex issues
Bilingual in Spanish and English

Responsibilities

Resolving escalated technical issues
Managing workstation imaging and deployments
Maintaining hardware and software inventories
Supporting mobile devices and networking connectivity
Documenting processes
Participating in technical projects and implementations
Providing exceptional customer service through 80% phone-based support and 20% hands-on deskside assistance