IT Help Desk Intern

City of New York • New York, NY

15h • Hybrid

About The Position

DOB’s IT Operations Help Desk is the primary intake for all IT requests, notification of systems issues, and general inquiries. As new systems are developed or business units are added to existing systems, the number of requests increase weekly. The Help Desk receives several hundred requests a week, including password resets, Outlook issues, and general outages. The year-round intern (College Aide) will assist with PC configuration and set up as well as work on PC related issues. Additional duties include assessing and responding to individual issues submitted to IT (ticketing), software resolution, and hardware resolution.

Requirements

• Matriculation at an accredited college or graduate school.
• Employment is conditioned upon continuance as a student in a college or graduate school.
• Matriculation at an accredited college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
• Matriculation at an accredited college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study.

Nice To Haves

• PC configuration and set up
• PC related issues
• Assessing and responding to individual issues submitted to IT (ticketing)
• Software resolution
• Hardware resolution
• Entering data in Excel spreadsheets
• Creating Pivot Tables

Responsibilities

• Work in or manage a service desk environment
• Work on system projects
• Work with ticket system, SERVICENOW, OTI
• Create tickets for the DOB staff as requests are submitted
• Handle simple IT tasks such as resetting user passwords, moving PCs, entering data in Excel spreadsheets and creating Pivot Tables

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees