IT Hardware Support Specialist

abra • Wheaton, IL

3d

About The Position

abra Professional Services is seeking an IT Hardware Support Specialist to provide troubleshooting and resolution for hardware-related issues. This role involves delivering support and solutions for printing systems and devices, as well as setting up, maintaining, and supporting multimedia-equipped meeting and conference rooms. The specialist will also be responsible for installing, configuring, and maintaining end-user hardware equipment.

Requirements

• Certified Computer Technician
• 2–3 years of hands-on experience in IT hardware support
• Proven experience troubleshooting desktop and laptop hardware.
• Familiarity with monitors, docking stations, and peripheral equipment such as KVMs, adapters, connectors, mice, and hard drives.
• Experience with printers (installations & troubleshooting)
• Experience supporting multimedia systems in meeting rooms
• Strong knowledge of Windows operating systems.
• Good English skills.
• Proficiency in Microsoft Office.
• Highly motivated and hardworking.
• Excellent interpersonal and customer service skills.
• Ability to work independently.
• Strong system-wide perspective and ability to manage multiple interfaces simultaneously.

Responsibilities

• Provide troubleshooting and resolution for hardware-related issues.
• Deliver support and solutions for printing systems and devices.
• Set up, maintain, and support multimedia-equipped meeting and conference rooms.
• Install, configure, and maintain end-user hardware equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed