IT Support Specialist

Peco Foods • Tuscaloosa, AL

3d • Onsite

About The Position

The IT Support Specialist is responsible for day-to-day technical support across facilities in Mississippi and Alabama. The role can be based in any of the Peco Foods locations in this area.

Requirements

• 3+ years of IT support or help desk experience
• Team-oriented mindset with an openness to constructive feedback
• Strong ability to handle multiple tasks and work under pressure successfully
• Must be able to work in a fast-paced environment and meet applicable deadlines
• Ability to work cross-functionally across the Peco organization
• Ability to work after hours and on weekends when needed, and on call for emergency issues.
• Ability to lift 50 pounds at a time
• Must have good working knowledge of Microsoft platforms to include Office 2016 (all levels, Home & Business, Professional) to current version, and Windows Operating Systems
• Ability to replace computer parts to include: disk drives, DVD/CD drives, power supplies, monitors, maintenance kits for printers, phone sets.

Nice To Haves

• Associate degree in Information Technology, Computer Science, or related field preferred.
• A+ Certifications and training preferred

Responsibilities

• Provide first level of support for IT Services including software, hardware, printers, etc. at local facility.
• Create and maintain documentation on systems.
• Create install and setup instructions for IT Support Technicians.
• Provide exceptional customer service, technical assistance, guidance and training to all internal customers and identified external consultants and contractors by resolving IT related issues in person, via telephone or remotely.
• Order IT equipment for new and existing users.
• Travel to other sites as needed to help with new installs and systems conversions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree