Senior Hardware Support Specialist

U.S. Bank • Chaska, MN

6d • $30 - $40

About The Position

U.S. Bank is seeking a Senior Hardware Support Specialist with break/fix support and installation experience to contribute toward the success of our technology initiatives. This role oversees team installations, assists with day-to-day functions, maintains records and audits of equipment, spacing, and spare parts inventories, and provides recommendations for supply reorder. The specialist ensures proper installation practices and procedures are met by using best practices and oversees the break/fix support process. They complete more technical aspects of the break/fix process, recommend solutions, and help coordinate changes, schedules, and monitor repairs while working with Business Lines to find adequate times for replacement. Successful applicants will exemplify U.S. Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Requirements

• Bachelor's degree or equivalent work experience, or Technical or vocational certification
• At least 5 years experience with installing, relocating, and maintaining computing hardware, such as monitors, small CPU's, and printers.
• At least 5 years experience within a total information technology (IT) environment.

Nice To Haves

• Basic understanding in IT incident management
• Working experience in Hardware infrastructure
• Working experience in Storage hardware
• Working experience in IT standards, procedures, policy
• Working experience in Mid-range hardware
• Working experience in Mainframe hardware
• Working experience in Change control
• Working experience in Networking/communications hardware
• Working experience in Telecommunications
• Working experience in Server hardware
• Extensive experience in IT environment
• Extensive experience in H/W installation and support
• Extensive experience in Technical troubleshooting
• Data Center experience
• ServiceNow experience

Responsibilities

• Oversees team installations and assists where and when needed with day-to-day functions.
• Maintains records and audits of equipment, spacing, and spare parts inventories.
• Provides recommendations to management for supply reorder.
• Helps ensure proper installation practices and procedures are met adequately and consistently by using best practices.
• Oversees break/fix support process.
• Completes more technical aspects of break/fix process and recommends solutions.
• Helps coordinate changes, schedules, and monitors repairs while working with Business Lines to find an adequate time for replacement.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior