IT Field Technician

Waste Connections • McKinney, TX

28d

About The Position

Waste Connections is hiring an IT Field Support Technician to support Southern Region districts, based in the McKinney, Texas area, with coverage across Northeast Texas. The role handles IT support requests, on-site and remote support, and other technology issues needed to keep district operations running. Travel to supported sites is required when remote assistance is insufficient and may involve overnight or extended stays. The position includes outdoor work in conditions such as heat, sun, cold, rain, and dirt.

The technician orders, configures, installs, and supports computers, network equipment, cell phones, software, and security cameras; assists with telecom projects; deploys software releases and patches; and manages Active Directory group memberships. The role also coordinates technology projects for new facilities and renovations and assists with acquisitions. It is a hands-on, multifaceted support position suited to a self-starter willing to learn new technologies and apply broad IT knowledge.

Requirements

• Proficiency with Windows 10/11 fundamentals.
• Proficiency with Microsoft Office applications, including Office 365.
• Proficiency with Citrix software fundamentals.
• Knowledge of general networking principles.
• Knowledge of VOIP telecom phone systems.
• Ability to run network cabling in indoor and outdoor environments.
• Ability to mount and install equipment in indoor and outdoor environments, including Starlink, wireless access points, network bridges, and security cameras.
• Aptitude for IT troubleshooting methodology.
• Willingness to adapt, learn, and work independently.
• Ability to travel up to 50%, including overnight travel and periodic extended stays depending on projects and workload.
• Ability to lift up to 50 pounds.
• Comfortable climbing ladders and occasionally using a lift.

Nice To Haves

• Bachelor’s degree in information technology or related field experience.
• Two or more years of network administration and support experience.
• Experience managing or directing IT projects involving stakeholders and contractors.
• Proficiency with Apple and Android cell phones and mobile applications.
• Ability to manage multiple projects independently.
• Time management and organizational skills.
• Excellent communication skills with districts and team members.

Responsibilities

• Provide field and end-user IT support, including desktop, mobile, telecom, system, equipment, network, and storage support.
• Respond to and resolve system issues using incident management software.
• Order, configure, install, and troubleshoot desktop and laptop computers, network equipment, and cell phones.
• Install, configure, and maintain Waste Connections software applications; deploy software releases and patches.
• Manage Active Directory group memberships and basic Windows user configurations, including profiles, printers, and applications.
• Install, configure, and troubleshoot TCP/IP networking, Cisco switches and routers, Meraki SD-WAN, wireless bridges, VLANs, and port configurations.
• Run network cabling and install equipment such as Starlink, wireless access points, network bridges, and security cameras in indoor and outdoor environments.
• Build and configure end-user systems, including the required security software suite, and troubleshoot Microsoft Office applications and computer hardware.
• Maintain district VOIP phone systems, including procurement and configuration using Spectrum WAVE VOIP services.
• Procure, configure, troubleshoot, and repair iPhones and Android phones.
• Support telecom projects and technologies including Cat6, conference Zoom rooms, Teams, SharePoint, Exchange administration, system monitoring and reporting, and data center principles.
• Coordinate IT projects for new facilities and renovations and assist with acquisitions.
• Travel to district and field locations for support, including overnight or extended stays when required.
• Learn and acquire skills applicable to Waste Connections’ internal tools and systems.

Benefits

• Expense reimbursement and competitive mileage compensation when using a personal vehicle.
• Health, Dental, HMO, and PPO plan choices.
• 401(k).
• PTO.
• Paid holidays.
• Multiple wellness programs.
• Work-life balance emphasis.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed