IT Field Technician
About The Position
This role involves providing a range of IT services, including addressing personal computer (PC) hardware and software issues, managing operating system (OS) performance, updates, and configurations. Responsibilities also include password resets, system updates, hardware checks (hard drive, LCD, USB, and other PC components), and troubleshooting wireless or network problems. The technician will handle profile issues, configurations, restoration of Windows profiles, and installation of applications requiring profile configuration. Additionally, the role involves addressing and installing wireless certificates for workstations and tablets, supporting approved peripherals like webcams and other USB devices, and distributing accessories/peripherals for purchase. The technician will also be responsible for the remediation of incidents affecting end-users after pushes/packaging for non-CSC owned/supported applications, as well as imaging and refreshing PCs.
Requirements
- Experience addressing personal computer issues (hardware or software)
- Experience with Operating System performance, updates, and configurations
- Experience with password resets and system updates
- Experience with hardware checks (hard drive, LCD, USB, PC components)
- Experience troubleshooting wireless or network problems
- Experience with profile issues, configurations, and restoration of Windows profiles
- Experience installing applications configured with profiles
- Experience addressing and installing wireless certificates for workstations
- Experience installing wireless certificates for workstations and tablets
- Experience supporting approved peripherals (webcams, USB devices)
- Experience distributing accessories/peripherals
- Experience with remediation of incidents affecting end-users
- Experience with imaging and refreshing PCs
Responsibilities
- Address personal computer (“PC”) issues, hardware or software
- Manage Operating System (“OS”) performance, updates, configurations
- Perform password resets and system updates
- Conduct hardware checks on components such as hard drive, liquid crystal display (“LCD”), universal serial bus (“USB”), and other personal computer (“PC”) components
- Troubleshoot wireless issues or network problems
- Address profile issues or configurations and restoration of windows profiles
- Install additional applications that need to be configured with profiles
- Address wireless certificates for Workstations
- Install wireless certificates for Workstations and tablets with Customer valid identity and password
- Support approved peripherals such as webcams and other USB devices
- Distribute accessories/peripherals that the Customer can purchase through Customer’s Service Recipient
- Remediate Incidents affecting End Users after pushes/packaging that are not CSC owned/supported applications
- Perform imaging and refreshing of PCs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
