IT Field Service Technician

The AME Group • Louisville, KY

13d • Onsite

About The Position

We're seeking a Field Service Technician based in Louisville, KY to provide on-site and remote technical support to our clients throughout Louisville, Southern Indiana, and the surrounding counties. This is a fast-paced environment where no two days look the same — you'll be out in the field solving real problems for real people, backed by a supportive team that values quality work and a customer-first attitude above all else.

Requirements

• Proven experience in IT support, field service, or a similar technical role
• Strong working knowledge of Windows operating systems, common business software, and basic networking (TCP/IP, DNS, DHCP)
• Ability to troubleshoot hardware, software, and connectivity issues independently
• Exceptional attention to detail — you document your work carefully and follow through until the job is truly done
• A customer-first attitude — you're patient, approachable, and committed to an excellent client experience
• Ability to thrive in a fast-paced environment and adapt to shifting priorities
• Strong communication and interpersonal skills
• Valid driver's license with a clean driving record and reliable transportation for travel to client sites
• Ability to occasionally lift and move equipment up to 50 lbs.

Nice To Haves

• CompTIA Network+ and/or Security+ certifications
• Experience with managed services tools (PSA/RMM platforms)
• Familiarity with Microsoft 365, Azure, and server administration
• Experience supporting small and medium-sized businesses across multiple industries

Responsibilities

• Provide on-site and remote support for desktops, laptops, servers, networking equipment, printers, and peripherals
• Install, configure, and troubleshoot hardware, software, and network infrastructure
• Perform scheduled maintenance, upgrades, and patch management for client environments
• Document all work thoroughly and accurately in our ticketing system — attention to detail is essential
• Communicate clearly and professionally with clients, keeping them informed every step of the way
• Manage time and prioritize across multiple client sites in a fast-paced workday
• Collaborate with remote support and escalation teams to resolve issues efficiently
• Represent The AME Group with professionalism and a customer-first mindset at every client interaction

Benefits

• Competitive salary
• Health insurance
• 401(k) retirement plan
• Paid time off and sick time
• A supportive, team-oriented culture with a 40-year track record of stability and growth
• Opportunities to grow your skills and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed