Field Service IT/Printer Technician

Riverside Technologies Inc•Riverside, MO

4d•$16 - $19•Onsite

About The Position

Riverside Technologies, Inc. is seeking a Field Service IT/Printer Technician to provide onsite support to a customer. The technician provides technical assistance for printer systems and hardware, repairs and installs equipment at customer sites, and manages customer relationships to support high customer satisfaction. The role also involves quality checks, equipment maintenance and safety checks, and completing project documentation.

Requirements

Ability to travel as required.
Sense of urgency, organizational skills, professional presence, and teamwork skills.
Excellent customer service skills.
Strong verbal communication and problem-solving skills.
Regular, reliable attendance.
Ability to lift or move equipment weighing 50 or more pounds and to stand, climb, bend, kneel, stoop, and reach freely.
Ability to pass a drug screening and background check.
Exceptional driving record and a valid driver's license.

Nice To Haves

A+ certification is preferred.

Responsibilities

Repair printer equipment at customer sites within the Service Level Agreement.
Communicate accurately, concisely, and professionally with customers about service updates and related items.
Provide technical assistance and support for customer issues related to printer systems and hardware.
Respond to customer inquiries and guide customers through problem-solving.
Install, modify, and repair computer hardware at customer sites.
Run diagnostic programs to identify computer system problems.
Develop a working knowledge of operating standards, practices, and procedures.
Perform quality checks on scanned documents and prepared records, and correct quality issues as needed.
Prepare products for delivery and ensure project documentation is complete.
Comply with daily maintenance and safety checks of equipment.
Detect image errors and determine and document their causes during quality control.
Manage customer relationships to ensure the highest satisfaction.
Install new equipment at customer sites as required.
Install upgrades, firmware, and consumables.
Perform other related duties as assigned.