IT Equipment Technician
About The Position
OnTrac is hiring an IT Equipment Technician I! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. This position is performed onsite at one of the Company’s operational facilities, unless otherwise specified in the job posting.
Requirements
- High school diploma or equivalent required
- 0–3 years of experience in IT support, inventory, or shipping/receiving
- Basic understanding of IT hardware and peripherals
- Familiarity with inventory or asset tracking systems
- Proficiency in Microsoft Office (Excel, Outlook, Teams)
- Familiarity with ticketing systems (e.g., ServiceNow)
Nice To Haves
- Experience in an IT or technical environment preferred
- Knowledge of asset lifecycle management best practices.
- Understanding data security requirements and hardware disposal compliance.
- Strong attention to detail and solid organizational skills.
- Basic troubleshooting and problem-solving skills effectively.
- Communicate well and work effectively as part of a team.
Responsibilities
- Receiving, inspection & shipping: Receive, inspect, and document incoming IT hardware shipments; prepare, package, and ship equipment to internal users and vendors.
- Inventory & asset lifecycle tracking: Maintain accurate inventory records and asset tracking systems; label and track assets throughout lifecycle stages from procurement through disposal; monitor inventory levels and replenish stock as needed.
- Returns, disposal & audit support: Process returned or decommissioned equipment in compliance with data security standards; conduct inventory audits and reconcile discrepancies.
- Device setup & configuration: Set up and configure desktops, laptops, printers, and peripherals to support user and business needs.
- Troubleshooting, maintenance & user support: Diagnose and resolve basic hardware and software issues; perform routine maintenance and preventative system checks; provide hands-on support and guidance to users.
- Documentation & IT coordination: Maintain documentation of inventory, fixes, and procedures; coordinate with IT teams on deployments, repairs, and upgrades.
- Workspace organization & policy adherence: Ensure proper handling, storage, and organization of equipment; maintain a clean, secure workspace and adhere to IT policies.
Benefits
- Medical, dental, and vision insurance
- Life insurance and short and long-term disability coverage
- 401(k) retirement savings plan with company match
- Student Loan Repayment
- Accrued vacation, beginning on the first day of employment, with accruals up to 96 hours for the first year of employment with tenure-based increases up to 160 hours
- Paid sick leave
- Two (2) paid floating holidays per year (available after 90 days of employment)
- Six (6) paid company holidays
- Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave, subject to eligibility requirements
- Employee assistance, wellness, and other benefit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
