IT Equipment Technician

Great Day Improvements: A Family of Brands•Twinsburg, OH

10h•$17 - $18•Onsite

About The Position

The IT Equipment Technician supports the employee technology lifecycle by preparing, shipping, receiving, tracking, and organizing company-issued equipment. This role supports onboarding, offboarding, hardware requests, replacements, inventory coordination, and basic first-day technology setup. This is a hands-on, process-driven role best suited for someone who is organized, dependable, detail-oriented, and comfortable following checklists, maintaining accurate records, and coordinating equipment fulfillment in a fast-paced environment.

Requirements

0 to 2+ years of experience in customer service, operations support, administrative support, shipping and receiving, warehouse operations, retail support, inventory support, or entry-level IT support.
Basic familiarity with laptops, monitors, tablets, mobile devices, accessories, and common workplace technology equipment.
Strong organizational skills and attention to detail.
Comfortable following documented procedures, checklists, and standardized workflows.
Ability to maintain accurate records and tracking information.
Strong communication and customer service skills.
Comfortable performing hands-on operational and coordination tasks.
Ability to manage multiple requests in a fast-paced operational environment.
Basic computer and data entry skills.
Dependable, punctual, and able to work independently with guidance and supervision.

Nice To Haves

Prior experience in shipping and receiving, inventory tracking, operational coordination, administrative support, or entry-level IT support.
Familiarity with ticketing systems, inventory systems, asset management systems, or service request platforms such as Freshservice, ServiceNow, Jira Service Management, or similar tools.
Experience packaging, organizing, or handling technology equipment such as laptops, monitors, tablets, mobile devices, or accessories.
Experience working in a process-driven, checklist-based, or high-volume operational environment.
Basic familiarity with Microsoft 365, Windows laptops, iPads, mobile devices, or standard workplace applications.

Responsibilities

Prepare, stage, package, ship, receive, and organize employee technology equipment, including laptops, iPads, monitors, accessories, and other standard company-issued devices.
Support onboarding, offboarding, replacement, refresh, and standard hardware requests by following documented procedures and operational checklists.
Review assigned employee requests to determine equipment preparation, shipment, pickup, replacement, or return needs.
Coordinate equipment handoff, shipment, or pickup for employees and managers.
Receive, sort, and organize returned company equipment and accessories.
Confirm equipment requests are completed accurately and closed appropriately within the ticketing system.
Assist new employees with basic first-day technology setup activities.
Help employees log into company-issued devices and access standard workplace applications for the first time.
Provide basic guidance related to equipment setup, accessories, and onboarding instructions.
Support employees during initial equipment handoff, shipment receipt, or workstation setup.
Escalate access issues, device concerns, or technical troubleshooting needs to the appropriate IT support team.
Maintain accurate asset, inventory, shipment, and ticketing records.
Track assigned, returned, staged, missing, damaged, and replacement equipment.
Update inventory records, ticket notes, shipment tracking details, and storage locations throughout the request lifecycle.
Assist with inventory counts, reconciliation, and equipment organization.
Help maintain clean, organized, and audit-ready storage and staging areas.
Support inventory accuracy and operational consistency across onboarding and offboarding activities.
Coordinate incoming and outgoing equipment shipments.
Package equipment securely and prepare shipping labels and materials.
Track shipment status and confirm delivery or return completion.
Receive and process returned equipment from employees.
Organize shipping supplies, labels, boxes, and packaging materials.
Document missing, damaged, delayed, or incomplete equipment returns.
Follow standard operating procedures (SOPs), checklists, and defined fulfillment workflows.
Maintain accurate documentation and data entry related to assets, shipments, requests, and returns.
Communicate professionally with employees, managers, HR, and internal IT teams regarding equipment status.
Escalate delays, missing equipment, damaged equipment, access concerns, or process issues to leadership as needed.
Identify process gaps or operational concerns and escalate recommendations for improvement.
Support day-to-day operational tasks assigned by Service Desk leadership.