IT Engineer

Brain Co.•San Francisco, CA

2d•Hybrid

About The Position

Brain Co. is hiring an IT Engineer to manage IT and workplace operations at its San Francisco office. The role keeps the office running and employees productive by managing AV and conferencing systems, office equipment and vendors, providing first-line IT support, and handling daily systems access in Okta in partnership with the central Security & IT team. The IT Engineer also manages onboarding so new hires have their laptops and accounts ready before their first day, and supports offboarding by removing system access. This is a hands-on, independent role combining employee support, systems management, and physical office setup. The engineer partners with the infrastructure engineer on installs, network work, and equipment purchases. As Brain Co. grows, the role may expand to include launching new offices, contributing to endpoint security or identity management, participating in compliance work such as SOC 2 access reviews, and potentially building and leading a small IT support team. The position reports to the Sr. IT Manager and is based at the San Francisco headquarters, with a hybrid schedule of three days per week in person.

Requirements

At least 5 years of experience in IT support, workplace operations, or a similar hybrid role.
Hands-on experience with Okta or another identity provider, including user setup, groups, MFA, and access troubleshooting.
Experience setting up and troubleshooting AV and conferencing systems and general office IT hardware.
Experience managing onboarding and offboarding, including preparing devices and access and handling employees’ first day.
Strong customer-service skills; responsive and patient, with the ability to explain technical issues clearly to non-technical colleagues.
Ability to work independently and own an area without relying on a large, siloed enterprise IT team.
Willingness to perform hands-on physical work, including running cables, unboxing equipment, and fixing conference rooms.
Willingness to work from the San Francisco office three days per week.
Uses AI to improve workflows and learn on the job.

Nice To Haves

Experience with MDM tools such as Jamf, Kandji/Iru, Intune, or JumpCloud.
Enough Terraform or scripting experience to work alongside the infrastructure engineer.

Responsibilities

Manage IT operations for the San Francisco office, including AV and conferencing systems, the corporate network, office equipment, supplies, and vendors.
Provide first-line IT support to San Francisco-based employees by triaging hardware and software issues and keeping employees productive.
Manage devices from setup through retirement.
Run onboarding and offboarding end to end, coordinating timing with People/HR and ensuring system access is provisioned or removed appropriately.
Prepare new hires’ laptops and accounts before their first day and make their first day smooth and welcoming.
Manage daily systems access in Okta for San Francisco staff, including user setup, groups, MFA, and access requests.
Partner with the central Security & IT team on access policy and escalations.
Lead physical installs such as AV setups and network drops, and purchase equipment needed by the office.
Work with the engineer responsible for core infrastructure on installs, network work, and equipment purchases.
As the company grows, help launch new offices, contribute to compliance work such as SOC 2 access reviews, and potentially build and lead a small IT support team.