IT Engineer I

Real-Time Innovations•Denver, CO

1d•$60,000 - $72,000•Hybrid

About The Position

The IT Engineer I provides technical support to users and helps ensure a seamless technology experience. The role diagnoses and resolves issues across Windows, macOS, and Linux endpoints; administers enterprise applications and end-user devices; and coordinates with peer teams and vendors when needed. It supports employee onboarding and offboarding, maintains IT assets and services, and provides audio/video and VoIP support for conference rooms and meeting areas onsite and offsite. The position also handles service desk tickets, user and equipment moves, documentation, and project planning, with a strong focus on customer satisfaction and timely resolution. This role is hybrid and offers a flexible working schedule. Due to export-control regulations, applicants must meet the job posting’s definition of a US person: a US citizen, lawful permanent resident, refugee, or asylee. Visa sponsorship or transfer is not available. The compensation range is $60,000–$72,000 in Denver, Colorado; individual pay depends on work location and other job-related factors.

Requirements

2–4 years of experience supporting and deploying Windows, Mac, and Linux systems.
2–4 years of experience with mobile device management (MDM) tools.
2–4 years of experience with business applications such as Google Workspace, Zoom, Slack, and Okta.
2–4 years of experience supporting Active Directory, LAN/WAN access, and conference-room A/V setups.
Must qualify as a US person under the stated export-control definition: a US citizen, lawful permanent resident, refugee, or asylee. Visa sponsorship or transfer is not available.

Nice To Haves

Experience with Mosyle or Workspace ONE MDM tools.
Experience with Neat bars for conference-room A/V setups.
Bachelor’s degree in a technical or business-related discipline.
Experience imaging laptops.
Knowledge of Druva endpoint backup software.
Familiarity with remote support tools.

Responsibilities

Review and diagnose issues, take corrective action, coordinate with peer teams, and escalate when necessary.
Provide end-user support for Windows, macOS, and Linux endpoints.
Administer, manage, configure, and support enterprise applications.
Manage tasks and projects, driving issues to resolution with a focus on customer satisfaction and efficient execution.
Manage centralized administration of end-user devices and related services, including antivirus, OS deployment, software installation, group policies, inventory, patching, and routine maintenance.
Coordinate problem resolution with vendors and maintain communications with them throughout the resolution process.
Provide support for and maintain audio/video and VoIP equipment in conference rooms and meeting areas onsite and offsite.
Assist with IT onboarding and offboarding for employees, including accounts, laptop setup, software, mobile devices, and licensing, in coordination with P&C/HR.
Maintain hardware and software asset inventory and organize end-user devices, IT supplies, cabling, and server rooms.
Participate in user and equipment moves and repair, maintain, and support IT hardware, software, and applications.
Communicate about and resolve end-user issues promptly and handle service desk tickets.
Create project plans and document internal procedures and processes.