IT Engineer I (2)

Go West IT•Greenwood Village, CO

1d•$65,000 - $85,000•Hybrid

About The Position

Go West is hiring an IT Engineer I to join its TSP organization and engineering team. The role involves working with multiple clients to troubleshoot, plan, and implement IT solutions, both onsite at client offices and remotely from the Greenwood Village office. The engineer collaborates with Service Desk and other Engineering teams to manage escalations and tickets, design and implement systems, network, and cloud solutions, and support customer infrastructure, users, and projects. The position also includes maintaining thorough documentation, conducting regular security and health audits, and submitting accurate billable labor entries. Go West describes its environment as fast-paced, technically innovative, and collaborative, with a distributed on-call rotation and hybrid work options.

Requirements

At least 3 years of experience in a previous IT role, such as Helpdesk/Desktop Technician or Engineer.
CompTIA Network+, CompTIA Security+, or equivalent certification.
Authorization to work in the United States.
Previous technical experience with systems/network administration, infrastructure design or consultation, and end-user troubleshooting.
Professional, solution-minded, friendly demeanor and ability to build strong internal and external business relationships through listening, written, and verbal communication.
Strong attention to detail, organization, and documentation, with appreciation for processes.
Ability to learn quickly and take on new challenges.
Ability to prioritize, adapt, and systematically address client needs.

Nice To Haves

Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), or equivalent certifications.
Proficiency with Windows Server in on-premises, cloud, and virtual environments.
Proficiency with Active Directory, Azure AD, Group Policy, or Intune/MDM management.
Proficiency with Microsoft 365, SharePoint, Exchange, Azure Resources, WVD, and Teams.
Proficiency with network switches, routing, and policy management, such as Fortiswitch, Cisco, or HP.
Proficiency with firewalls such as FortiGate, Cisco, SonicWall, or Palo Alto.
Proficiency with security tools such as Microsoft Security and Compliance Center.
Consulting and customer communication skills.
System administration skills.
Experience with Linux, Mac, SQL administration, or telephony.
Other industry certifications, such as AZ-104 or ITIL.

Responsibilities

Demonstrate Go West Core Values: Caring, Constant Improvement, Critical Thinking, Execution, and Willingness.
Participate in weekly meetings to discuss issues, review key performance indicators, and advance quarterly objectives.
Interact with multiple clients daily to troubleshoot, plan, and implement IT solutions onsite at client offices and/or remotely from the Greenwood Village office.
Triage escalations and manage tickets with the Service Desk and other Engineering teams to support optimal SLA delivery.
Collaborate on the design and implementation of systems, network, and cloud platforms.
Configure, optimize, maintain, and support hardware.
Implement, optimize, maintain, and support network systems.
Deploy and manage Windows Server.
Collaborate on Active Directory, Azure AD, and MDM design and manage related policies.
Collaborate on backup and BCDR strategies and implement and execute them.
Troubleshoot business and user technology and applications.
Set up or troubleshoot internet services, email, and hosting.
Thoroughly document customer environments, processes, and credentials.
Conduct regular security and health audits of customer business technology.
Submit timely, thorough, and accurate billable labor entries for invoicing.
Participate in and support ongoing customer projects.
Perform other duties as assigned by the Managing Engineer.