IT Engineer I

Edmunds GovTech, Inc.•Northfield, NJ

12h

About The Position

The IT Engineer I handles operational IT tasks and supports internal staff and external managed service provider (MSP) customers. The role serves as a first point of contact for support, hardware provisioning, and account setup. It reports to the Director of IT and receives day-to-day technical direction from the IT Engineering Team Lead. The position provides helpdesk and on-site technical support, manages hardware and user accounts, prepares computers, monitors and maintains systems and devices, and assists with client networks. It also handles backup and restore requests, upgrades, secure equipment disposal, and support for collaboration and productivity platforms under the direction of the Systems Administrator. The role troubleshoots system failures and works to restore functionality.

Requirements

Ability to think logically and demonstrate strong problem-solving skills.
Strong customer service focus and superior phone etiquette.
Excellent communication skills, including the ability to explain complex concepts to customers.
Ability to manage several competing priorities.
Quality-focused.

Nice To Haves

Bachelor’s degree in Computer Science or a related field, or relevant experience.
Database experience with MySQL or MS SQL Server.
CompTIA A+ or comparable certification.

Responsibilities

Provide helpdesk support for EGT staff and contracted MSP clients.
Acquire, provision, deprovision, and dispose of employee PCs and Macs, monitors, docks, peripherals, desk phones, and mobile devices.
Set up accounts and provision or deprovision access according to standards established by the Identity & Endpoint Engineer.
Conduct IT orientations for new hires.
Handle file server backup and restore requests, including single-file restores and directory object lookups.
Set up PCs for company staff and MSP clients, including configuring required software and drivers.
Monitor critical systems, including VM hosts, Datto, AWS, and N-Able, to proactively troubleshoot issues.
Maintain and monitor devices for EGT and MSP clients.
Provide on-site support for MSP clients’ network and computer issues as needed.
Assist with configuration and setup of networks for contracted clients.
Maintain and repair network-related equipment and peripheral devices.
Perform regular upgrades to keep systems current and patched.
Coordinate secure equipment disposal and maintain associated records.
Support collaboration and productivity platforms under the direction of the Systems Administrator.
Troubleshoot system failures and provide solutions to restore functionality.