IT Systems Engineer I

Packaging Corporation of America • Lake Forest, IL

3d

About The Position

The IT Systems Engineer I supports computers, laptops, tablets, servers, mobile units, and virtual machine environments. The role involves working with networks and wireless technologies, supporting VMware and Microsoft Server environments, and providing Microsoft 365 support, including Outlook and MS Teams. The position also investigates and resolves help desk service requests and supports IT operations in a manufacturing environment.

Requirements

• IT knowledge of computers, laptops, tablets, servers, mobile units, and virtual machine environments.
• Knowledge of networks, including network switches, TCP/IP, and packet capture software.
• Knowledge of VMware and Microsoft Server environments.
• Experience with Microsoft SCCM and Active Directory.
• Experience supporting Microsoft 365, including Outlook and MS Teams.
• Experience investigating and resolving help desk service requests and using help desk software.
• Experience in a manufacturing environment.
• Understanding of VLAN concepts and configuration, DHCP, and SSH protocols.
• Understanding of PowerShell commands.
• Familiarity with wireless technologies, including Aruba, Aerohive, and Cisco.
• Familiarity with traffic capture techniques and software.
• Proficiency with Windows desktop and server operating systems.
• Strong organizational skills to handle numerous details, deadlines, and requests.
• Ability to adapt and work effectively and independently in a fast-paced, multitasking environment.
• Ability to evaluate and prioritize tasks for efficiency and completeness.
• Strong verbal and written communication skills, including the ability to communicate effectively with individuals throughout the company.

Nice To Haves

• Veeam backup experience.

Responsibilities

• Investigate and resolve help desk service requests using help desk software.
• Support computers, laptops, tablets, servers, mobile units, and virtual machine environments.
• Support VMware and Microsoft Server environments.
• Support Microsoft 365, including Outlook and MS Teams.
• Work with networks, including switches, TCP/IP, VLANs, DHCP, and SSH.
• Support wireless technologies such as Aruba, Aerohive, and Cisco.
• Evaluate and prioritize tasks to promote efficiency and completeness.
• Communicate departmental procedures, policies, and information requests to individuals throughout the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed