IT Engineer I - Weekday Overnights (100% On Site)

SimpliSafe is a high-tech home security company seeking individuals to join their team and contribute to their mission of keeping every home secure. They prioritize collaboration, innovation, and growth, offering big opportunities for those looking for their next challenge. The company is currently experiencing growth and is in need of smart, talented, and humble individuals who share their values. The job entails providing IT support, delivering exceptional customer service, and resolving technical issues for internal employees. The ideal candidate should possess excellent communication skills, a customer-first attitude, and a willingness to learn and adapt to different technologies.

• Assist with all IT-related concerns in order to support the continued success of a rapid-growth office
• Deliver utmost customer service while responding to and resolving technical issues for internal employees
• Triage, assess, remediate, and escalate tickets as needed
• Utilize excellent communication skills to partner with stakeholders, resolve technical issues, and collaborate with our IT and Network teams
• Ability to work Weekday Overnight from Monday to Thursday from 12am to 10am
• Take ownership and deliver minor projects
• Be flexible and comfortable adapting to different technologies
• Possess both self-direction to work autonomously and a humble, team-player mindset
• Exceptional verbal and written communication skills
• Ability to triage when working with tickets and re-prioritize on the fly when things come up
• Possess an understanding of end user support and excel at customer engagement
• Utilize a collaborative, thoughtful, friendly approach to customer service
• Enjoy, and have enthusiasm for, continued learning and growth
• Be willing to pitch in- whether it is snaking cables through walls, fixing keyboards, or challenging technical projects
• Supporting Mac, Windows, and Chrome environments
• Navigating G Suite and other SaaS administration
• Working with various IT tools and technologies

• A customer first attitude
• At least 2 years of IT experience
• Ability to take ownership and deliver minor projects
• Be flexible and comfortable adapting to different technologies
• Possess both self-direction to work autonomously and a humble, team-player mindset
• Exceptional verbal and written communication skills
• Ability to triage when working with tickets and re-prioritize on the fly when things come up
• Possess an understanding of end user support and excel at customer engagement
• Utilize a collaborative, thoughtful, friendly approach to customer service: as an IT Engineer, you’re eager to help an end user in need, however difficult (or simple!) the problem might be
• Enjoy, and have enthusiasm for, continued learning and growth
• Be willing to pitch in- whether it is snaking cables through walls, fixing keyboards, or challenging technical projects
• Supporting Mac, Windows, and Chrome environments
• Navigating G Suite and other SaaS administration
• Working with advanced networking concepts and technologies

• Opportunity for growth and career development
• Collaborative and innovative work culture
• Work with advanced technology
• Onsite work with fast emergency response
• Customer service-oriented environment
• Opportunity to work with different technologies
• Ownership of minor projects
• Support for Mac, Windows, and Chrome environments
• Experience with G Suite and other SaaS administration
• Collaboration with 3rd-party vendors/services/carriers
• Emphasis on customer empathy and relationships
• Challenging and high-achieving work environment
• Inclusive and humble work style
• Team-oriented approach to success
• Investment in developing others
• Agile and efficient work environment
• Commitment to diversity and inclusion
• Safe and supportive workplace environment
• Reasonable accommodations for job application and interview process