IT Engineer Associate

ZOLL Medical Corporation•Broomfield, CO

About The Position

As a member of the Customer Success Implementation Team, the IT Engineer is primarily responsible for the installation of ZOLL's Emergency Medical Services (EMS) and Fire Service RescueNet suite of software on client and/or internal systems. Included in the responsibilities of the IT Engineer are troubleshooting issues on customer/internal systems, creation and verification of hardware requirements, and the execution of process to ensure a successful installation of the RescueNet products. The IT Engineer scopes, schedules, and plans the installation of software, working closely with the Implementation team as well as the client's IT team to meet the overall timeframe for deployment. The goal of this position is to drive consistency throughout the scoping and installation process to ensure that the client environment is ready for the start of product training.

Requirements

1-3 years of external client facing IT related experience required
Professional experience with Windows DNS required
Experience troubleshooting LAN/WAN architectures including firewalls, servers, and routers required
Extensive experience installing and configuring server components such as services, IIS, virtual machines, Windows Server Active Directory and other server level systems required
Experience troubleshooting Server Hardware problems required
Experience and installation of SQL Server 2008, SQL Server 2012 and SQL Server 2014, Server 2016 required

Nice To Haves

Bachelor's Degree preferred
Experience and thorough knowledge of Windows Server and workstation Operating Systems including installation, security and maintenance. preferred
RAID knowledge and experience preferred
Understanding of SAN & NAS technologies
Understanding of HA technologies
High level technical aptitude and the ability to problem solve in an innovate way
Detail orientated and strong organizational skills
The ability to work independently and make sound decisions
Strong written and verbal communications skills with excellent professional presence
Ability to manage numerous activities/projects within time constraints and deadlines
Knowledge of Public Safety, Fire and Emergency Management Services markets and related enterprise software applications is preferred

Responsibilities

Work with ZOLL Data employees and customers to evaluate client hardware and platform in preparation for the deployment of ZOLL software
Scope each new install and provide an implementation strategy prior to remoting installation
Facilitate scope calls with the customer to ensure proper hardware and other prerequisites are defined
Pre-install and configure RescueNet components
Work within the IT Services Group to develop processes and protocols for delivering quality solutions to our clients
Represent the company in a professional and competent manner as corporate liaison at all times
Manage client expectations and develop internal and external relationships
Continue to learn and apply IT methodologies and best practices
Willingly engage in self and professional improvement training utilizing both internal and external training tools and classes