IT Director

NSL ANALYTICAL SERVICES•Warrensville Heights, OH

6d•Onsite

About The Position

The IT Director provides strategic leadership and oversight of NSL Analytical’s technology systems, data governance, and information security. The role guides core business systems, including NetSuite and LabVantage/LIMS, manages the company’s Managed Service Provider (MSP) and other outsourced IT vendors, and partners with company leadership to align technology strategy with business needs. The IT Director will evaluate the long-term structure of the IT function, including whether and how to bring systems and data administration back in-house. This position is primarily onsite in NSL’s administrative office and works daily with lab operations and company leadership. It currently has no direct reports, though direct reports may be added as the function grows. The work is in a general office environment attached to a laboratory, with minimal travel required.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field.
Five to seven years of progressive IT experience, including experience in an IT leadership capacity.
Strong strategic and analytical thinking, with the ability to translate business needs into technology direction.
Effective communication across organizational levels, from laboratory staff to executive leadership.
Strong vendor management skills.
Ability to prioritize and manage multiple initiatives to meet deadlines.
Ability to work in an office attached to a laboratory where possible exposure to odors, acids, fumes, toxic materials, and other reactive materials may occur.
General office work involving sitting, standing, and walking, with infrequent lifting of up to 20 pounds.

Nice To Haves

Experience with systems integration, such as ERP, LIMS, CRM, or other business platform integrations.
Experience managing outsourced IT vendors or managed service providers.

Responsibilities

Own data governance across NetSuite, LabVantage/LIMS, HubSpot, and other business platforms, establishing standards for data integrity, security, and quality, and directing audits and remediation as needed.
Set and drive the strategic roadmap for core business systems, evaluating capabilities, integrations, and enhancements with department leaders.
Direct cybersecurity and risk management efforts with the MSP, ensuring appropriate controls, monitoring, and response plans are in place.
Provide strategic direction for network, hardware, and cloud infrastructure in partnership with the MSP.
Manage the day-to-day relationship with the MSP, including service-level agreement performance, escalations, and project delivery.
Oversee other outsourced IT vendors and contractors.
Own the IT budget and procurement process, including evaluation of vendor proposals, software licensing, and hardware purchases.
Evaluate whether systems and data administration functions should be built internally or outsourced, and recommend a plan for bringing functions in-house over time.
Partner with company leadership to communicate technology strategy, risks, and initiatives in clear, business-relevant terms.
Work cross-functionally with lab operations and other departments to ensure systems support daily business needs; gather feedback and direct training as needed.
Stay current on relevant technology trends and recommend improvements that support organizational growth and operational goals.
Perform other job-related duties as requested or as necessary, including overtime when required.