Director-IT

Tideworks Technology•Seattle, WA

1d•$220,000 - $260,000

About The Position

The Director of IT is Tideworks’ single accountable leader for information technology and reports to the Chief Financial Officer. The role leads Tideworks’ transition from shared services to stand-alone IT operations, ensuring required capabilities are operational before each service cutover or TSA expiration. After the transition, the Director builds and runs a secure, reliable, and efficient IT function that supports the company’s objectives. The Director owns corporate IT, end-user computing, cybersecurity, identity and collaboration, infrastructure and networking, service desk, business applications, enterprise integrations, data and reporting platforms, domain and DNS administration, and go-to-market systems. The role recruits and leads IT personnel and manages carve-out vendors and consultants. In coordination with the CTO and Product Engineering, the Director maintains clear boundaries for product hosting and engineering infrastructure, including the Lynnwood data center, EDI, and TOS environments. The position works cross-functionally with the CFO, CTO, Sales Operations, Customer Success, RevOps, HR, and Finance. It owns IT strategy, roadmap, budget, policies, access controls, risk management, business continuity, disaster recovery, and the transition plan and governance for separating Tideworks IT from shared services. The Director also provides IT-side support for the NetSuite ERP migration and coordinates the IFS/TM1 transition, while Finance and the implementation partner own business design, configuration, and financial-data validation. Ongoing responsibilities include operating corporate IT and security services; managing endpoint, identity, network, helpdesk, and business application services; maintaining vendors, inventories, integrations, records, and recovery capabilities; administering go-to-market systems; and partnering with business leaders to prioritize technology work. The role also supports audits, SOC 2 Type II activities, customer security reviews, and security questionnaires.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
10+ years of progressive IT experience, including 5+ years leading teams.
Depth in Microsoft 365/Entra, endpoint and mobile-device management, networking, identity, backup/recovery, IT service management, and cybersecurity.
Experience managing vendors, consultants, and budgets.
Experience with ERP/finance and CRM systems.
Working knowledge of integration platforms, APIs, EDI, data/reporting environments, and data retention/archival requirements.
Experience directing complex data, application, and infrastructure separations, including knowledge transfer, cutover, decommissioning, and vendor/license transition.
Familiarity with SOC 2 and customer security reviews.
Strong communication skills and ability to partner with business leaders.

Nice To Haves

Experience with NetSuite and HubSpot or Microsoft Dynamics.
Experience leading a carve-out or IT separation to stand-alone operations.

Responsibilities

Own the IT strategy, roadmap, and budget for corporate IT, security, business applications, and go-to-market systems; report status, budget variance, and risks to the CFO and Tideworks leadership.
Recruit, onboard, and lead the IT team across security, systems, enterprise applications, networking, and helpdesk, with clear roles and responsibilities.
Set IT policies, standards, and access controls; support audits and customer security reviews, including SOC 2 Type II.
Own the IT risk register and business continuity and disaster recovery for corporate systems.
Define IT requirements for new business or system needs.
Own the plan, timeline, milestones, TSA service-owner coordination, dependencies, exit criteria, knowledge-transfer requirements, cutover readiness, contingency plans, and exit sequence for the IT separation.
Deliver the carve-out workstreams for end-user computing and mobile device management; identity and collaboration; security tools; office networking and equipment; HR, finance, and legal software; and business applications.
Oversee the creation of a new Microsoft Entra tenant and migration of Microsoft 365 data and subscriptions, SSO, and MFA for email, SharePoint, OneDrive, and Teams.
Select appropriate replacement security tools and integrate them with Tideworks’ existing firewall and SAST/SCM scanning.
Ensure back-office software needs, application and license inventories, and preservation of data and historical records are addressed during the transition.
Establish Tideworks ownership, support, licensing, data retention, and operating procedures for shared and dedicated applications, including external website hosting and URL redirects.
Provide IT-side discovery, access, integration, security, environment, cutover, and decommissioning coordination for the consultant-executed NetSuite migration, including identity, provisioning, and access-control support.
Coordinate the IFS/TM1 transition, including user and role administration, interfaces, API credentials and documentation, production data feeds, issue resolution, archival access, and orderly decommissioning after NetSuite cutover.
Select, contract, and manage IT vendors and consultants; track renewals and spending; and complete current-state, contract end-date, and annual-spend inventories.
Stand up internal helpdesk and ticketing before end-user support transitions to Tideworks.
Provide network and security input to the CTO and Engineering team.
Act as Tideworks IT service owner for TSA governance; manage Carrix dependencies and escalations, verify separation deliverables, obtain technical documentation and knowledge transfer, and maintain evidence of exit readiness.
Stand up or transition VoIP, Microsoft 365, SharePoint, OneDrive, Teams, LAN/WAN, internet, firewalls, client VPN, identity services, VDI, backup and recovery, mobile/MDM, telephony, domains, DNS, and IP address management.
Jointly with the CTO, define target-state ownership and execute knowledge transfer or migration for Lynnwood data center facilities and technology, EDI processing, trading-partner maps, and error remediation.
Operate endpoint, identity and access, patching, and vulnerability management, including incident response and breach playbooks.
Oversee the managed detection and response provider, log consolidation, security awareness training, and phishing simulations.
Run IT service management and the device lifecycle, including procurement, imaging, and replacement; maintain hardware and asset inventory.
Maintain network diagrams and documentation, conduct backup and recovery testing, and schedule security-posture reviews.
Establish IT service levels, escalation paths, incident/problem/change management, service metrics, and a post-TSA operating calendar for renewals, access reviews, patching, testing, and recovery exercises.
Own domain and DNS administration, IP address management, certificate lifecycle, telephony/VoIP, and connectivity services.
Own HR, finance, legal, compliance, and corporate systems and their integrations, including banking, payroll, reporting, EDI, APIs, and data feeds; manage access reviews, change management, and release testing.
Maintain application and license inventories and vendor relationships for business systems.
Own external corporate website technology, hosting, domains, certificates, redirects, and vendor support in partnership with Marketing.
Maintain data-retention, archival, eDiscovery, and historical-access requirements for systems and records separated from Carrix.
Lead the Enterprise Application Administrator in supporting enterprise application changes and enhancements after the NetSuite go-live.
Ensure applications integrate with the Tideworks identity platform for SSO and secure access.
Own and administer go-to-market systems, including HubSpot, Microsoft Dynamics CRM, Zendesk, and related tools; manage provisioning, SSO, and security.
Maintain data integrity across CRM, support, and marketing systems and integrations to billing and ERP.
Partner with Sales Operations, Customer Success, and RevOps to prioritize and deliver system changes.
Partner with business leaders across Finance, Technology, Sales/RevOps, Customer Success, and HR to translate objectives into technology priorities.
Run an IT intake and prioritization process and align the IT roadmap with business outcomes.
Support customer security questionnaires and customer-facing security reviews.
Maintain a documented RACI and clear boundaries with the CTO and Engineering for product hosting, engineering tooling, Lynnwood infrastructure, EDI and TOS environments, and related operations.