IT Development Business Analyst

ORNL Federal Credit Union•Oak Ridge, TN

42d

About The Position

The IT Development Business Analyst serves as the primary liaison between ORNL Federal Credit Union's business units and the Enhancements & Integrations department. The role identifies, analyzes, and documents organizational business needs and translates them into actionable requirements for technology solutions, including RPA, system integrations, core banking enhancements, digital channels, and other application development. The position evaluates enhancement opportunities, maintains visibility into demand across the Credit Union, and supports prioritization based on business value, risk, and strategic alignment. It helps ensure an efficient, controlled change process that improves member and employee experiences while complying with regulatory and internal standards.

Requirements

Minimum three years of experience as a Business Analyst, Product Owner, or similar role in technology or operations.
Demonstrated experience in requirements gathering, process analysis, and documentation for system enhancements, integrations, and/or automation initiatives.
Familiarity with SDLC methodologies, including Agile, Scrum, or Waterfall, and experience working with cross-functional IT and business teams.
Bachelor's degree in Business Administration, Information Systems, Finance, or a closely related field, or an equivalent combination of education, training, experience, or military experience.
Strong analytical and critical-thinking skills, including the ability to break down complex problems and propose practical, value-driven solutions.
Excellent written and verbal communication skills, including the ability to translate technical concepts into business language and vice versa.
Strong facilitation and stakeholder management skills, including the ability to navigate competing priorities and build consensus.
Strong organization and attention to detail, with the ability to manage multiple requests, projects, and deadlines simultaneously.
Proactive and collaborative approach, with comfort working with staff at all levels of the organization.

Nice To Haves

Experience with business process mapping tools and techniques.
Exposure to low-code automation or RPA platforms.
Understanding of control, documentation, and audit considerations in regulated environments, such as NCUA, FFIEC, or GLBA.
Experience in financial services or credit unions.
Professional certifications such as CBAP, CCBA, PMI-PBA, or Agile/Product Owner certifications.

Responsibilities

Serve as the primary contact for business units submitting, discussing, and refining ideas, enhancement requests, and technology-related issues.
Conduct discovery sessions, interviews, and workshops to understand current processes, pain points, and improvement opportunities.
Analyze business processes and workflows, document current states, and recommend future-state solutions, potentially involving RPA, integrations, configuration changes, or new system capabilities.
Elicit, document, and validate business, functional, and non-functional requirements, including BRDs, user stories, acceptance criteria, use cases, and process maps.
Collaborate with the RPA & Automation Developer and other technical teams to ensure requirements are feasible, understood, and translated into solution designs.
Maintain and manage an enhancement and integrations request backlog, including intake, triage, prioritization, and status tracking across business units.
Partner with leadership to evaluate requests based on business value, risk, impact, effort, and strategic alignment.
Support business cases, including cost/benefit analysis, impact assessments, and qualitative or quantitative justification.
Assist in solution design discussions to ensure proposed changes align with business needs, operational constraints, compliance requirements, and member experience goals.
Coordinate and support user acceptance testing, including test planning, test case development, and validation against requirements.
Develop and maintain documentation for process changes, system enhancements, and new workflows to support training, support, and audit needs.
Contribute to change management activities, including communication plans, stakeholder updates, and end-user readiness.
Monitor implemented enhancements and automations to confirm expected outcomes and gather feedback for continuous improvement.
Perform other job-related duties as assigned.