IT Desktop Support

Parkland Health

2d

About The Position

Primary Purpose With guidance from IT Leadership, provides hardware technical support for desktop PCs, laptops, virtual desktops, tablets and other mobile devices, terminals, monitors, PDAs, printers, thin clients, bar-code scanners, audio/visual equipment, telephone handsets, workstation on wheels (WOW) carts, card & badge readers, document scanners, handheld scanners, time clocks, signature pads/ePads, and other connected peripherals. Provides installation/moves/adds/changes ('IMAC'), configurations, upgrades and problem resolutions. Helps manage customer relations and support. Assists Manager/Supervisor with Parkland Projects, as needed.

Parkland Health, one of the nation’s largest public hospital systems, is dedicated to delivering exceptional care to the Dallas community. A career at Parkland means joining a collaborative, engaged team focused on excellence, innovation, and patient-centered service. Our employees are supported with resources to grow, succeed, and make a meaningful impact every day.

Requirements

• Must have 2-5 years of experience in a large, enterprise IT operations environment.
• Must have experience in troubleshooting, repairing, and configuring end-user technologies, which include: Hardware (Desktops, Laptops, Tablets, handheld devices & peripherals), Operating systems (e.g. Microsoft Windows, IOS, Android), Software (e.g. MS Office, Adobe Pro, MS Visio, Crystal Reports)
• Must be able to follow established process and procedures developed to ensure consistent management of enterprise end-user technology solutions.
• Must be detailed oriented and be able to demonstrate the ability to properly document the troubleshooting steps and resolutions for assigned tickets.
• Must have effective communications skills in order to interact with customers and internal IT staff members.
• Must have ability to troubleshoot, identify and resolve problems regarding end-user devices and peripherals.
• Must have sound knowledge of end-user operating systems, hardware and software currently used at Parkland.
• Must have sound knowledge of network and telecommunications concepts.
• Must be customer service oriented.
• Must be able to mentor junior team members, as needed.

Nice To Haves

• Prefer Bachelor's degree in Computer Science, Telecommunications, Information Systems, or a related field.
• Experience in a virtualized environment using VMWare Mirage and View a plus.
• Prefer Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Technology Specialist (MCTS), or CompTIA A+ certification.

Responsibilities

• Provides hardware technical support for desktop PCs, laptops, virtual desktops, tablets and other mobile devices, terminals, monitors, PDAs, printers, thin clients, bar-code scanners, audio/visual equipment, telephone handsets, workstation on wheels (WOW) carts, card & badge readers, document scanners, handheld scanners, time clocks, signature pads/ePads, and other connected peripherals.
• Provides installation/moves/adds/changes ('IMAC'), configurations, upgrades and problem resolutions.
• Helps manage customer relations and support.
• Assists Manager/Supervisor with Parkland Projects, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level