IT Desktop Support
Gaylor Electric•Indianapolis, IN
•Onsite
About The Position
The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment.
Requirements
- Uses Gaylor Performance Values as tools to fulfill all job responsibilities
- Possesses an outgoing, amiable personality, and desire to help others
- Effective communication skills, both verbal and written
- Knowledgeable in the Windows desktop environment
- Maintains confidentiality of all Company information
- Excellent time management skills and ability to multitask
Nice To Haves
- CompTIA A+ preferred; may be obtained within first year of employment
- Previous desktop support or IT helpdesk experience preferred
Responsibilities
- Maintains appropriate records, files, and documentation
- Responds to support requests and takes necessary steps to resolve problems
- Documents support issues and solutions
- Remote problem-solving through use of remote connection tools
- Diagnoses Windows and PC hardware issues
- Laptop, tablet, cell phone configurations and deployments
- Basic troubleshooting of LAN and connectivity issues
- Performs data migrations and assists in data restorations on local devices
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
