IT Desktop Support Technician

prosource.it- Americas•Houston, TX

14h•$55,000 - $65,000•Onsite

About The Position

prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and looking for an IT Desktop Support Technician who is interested in joining a global, enterprise level team who are delivering technical solutions to our internal business partners to drive processes and meet business requirements. We understand that we need exceptional talent to accomplish our mission - therefore we place great emphasis on the people component of IT, and we strive constantly to attract, develop, and retain the best people. We cultivate an ethos and environment within which our people are focused, nurtured, and continually challenged to develop and improve their competencies in a fun and rewarding culture. We are looking to hire a skilled IT Desktop Support Engineer to join an established team, that supports one of our major oil and gas customers. The successful candidate will be expected to join the team onsite at the Downtown Houston office. This is not a hybrid or remote role.

Requirements

1-5+ years of IT Desktop Support experience
BSc in Computer Science or relevant field
Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy
In depth understanding of Windows desktop operating systems and utilities.
Proficiency in the use and application of Microsoft Office & O365 (Excel, Word, PowerPoint, and Outlook with emphasis on Excel).
High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices.
Strong communications skills
Highly customer focused
Highly motivated, self-reliant, problem solver
Enthusiastic with a questioning and challenging attitude
Strong problem-solving abilities
Ability to make rational decisions under pressure
Proven ability to work within a team
Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.
Applicants are also expected to provide references upon request.

Responsibilities

Diagnose and resolve IT incidents, including printer related issues, connectivity, software related issues, and operating system issues.
Installation of peripheral components.
AV/VC configuration and problem resolution.
Installation of software packages and minor remediation.
Escalation to appropriate party with ownership of issue.
Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential.
Creates and maintains clear and thorough documentation.
Contributes to team effort by accomplishing related results as needed.
Adheres to the company’s values – integrity, ownership, urgency, alignment and innovation.
Supports company vision and mission.
Adheres to established work schedule, attendance standards and is punctual to work and meetings.