IT Desktop Support

Evertz Microsystems Limited•Burlington, ON

2d•CA$48,000 - CA$52,000•Onsite

About The Position

We are seeking an IT Support Specialist to provide exceptional technical support for end-user computing environments across Windows, Linux and macOS platforms. The successful candidate will be a versatile IT professional able to support a broad range of desktop, networking, and infrastructure technologies, with a focus on problem solving and superior customer satisfaction. They will have excellent interpersonal skills and be willing to work as part of a small yet hard working team. The office location is based in Burlington, Ontario.

Requirements

Post-Secondary graduate in Computer Science or Information Systems
Minimum Experience: 2-4 years.
Experience with Microsoft Office Suites/Office 365 (Word, Excel, PowerPoint and Outlook)

Responsibilities

Maintain and action general Helpdesk queues for IT Support
Windows, Linux and macOS administration, support and troubleshooting
Provision, deploy, upgrade, and manage end-user computing devices
Support user account administration, authentication, and endpoint security technologies
Monitor and maintain endpoint patching, antivirus, encryption, and backup solutions
Assist with Microsoft 365 applications, collaboration tools, and end-user productivity solutions
Document technical issues, resolutions, and standard operating procedures
IP Networking (TCP/IP, Subnetting, VLAN, DNS, DHCP)
Monitor and maintain wireless access points
Monitor and maintain network printers, scanners, and other shared office technologies
Troubleshoot hardware and software problems
Contribute to IT projects, technology deployments, office moves, and continuous improvement initiatives