IT Desktop Support Technician

TEKsystems•Cleveland, OH

5d•$14 - $18•Onsite

About The Position

This opportunity is for an IT Desktop Support Technician role with a TEKsystems client, suitable for individuals with some experience, an IT degree, or those looking to advance their IT support careers. The role is designed to help individuals grow their skills within IT Support and offers opportunities for career advancement within the IT field. It's a first shift position on a contract-to-hire basis, providing a chance to get a foot in the door with a local enterprise company.

Requirements

Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
CompTIA Certifications are desirable for this role.

Nice To Haves

IT certifications are desirable for this role.

Responsibilities

Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Swap out laptops/desktops and deploy Windows 10/11.
Re-image machines from Windows 10 to Windows 11.
Assist all users with any logged IT-related incidents when called upon.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Accurately record, update, and document requests using the IT service desk system.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware.
Resolve incidents with printers, copiers, and scanners.
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.