Desktop Support IT Technician

TEKsystems•Port Huron, MI

6d•$19 - $22•Onsite

About The Position

This opportunity is for a Desktop Support IT Technician role with a TEKsystems client, suitable for individuals with internship or IT degree experience looking to build a lifelong career in IT, or for any level of IT support individual. The client is seeking multiple qualified candidates to join their IT department's Desktop Support team. This role offers a chance to get a foot in the door with a local enterprise company, grow skills within IT Support, and advance careers within the IT field. The company is looking for individuals eager to grow within their organization.

Requirements

Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
IT certifications are desirable for this role.
CompTIA Certifications are desirable for this role.

Nice To Haves

Transfer an internship or an IT degree into a lifelong career in IT.
Suitable for any level of an IT support individual.
Individuals looking to grow within their company.

Responsibilities

Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Swap out laptops/desktops and deploy Windows 10/11.
Re-image machines from Windows 10 to Windows 11.
Assist all users with any logged IT-related incidents when called upon.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Accurately record, update, and document requests using the IT service desk system.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware.
Resolve incidents with printers, copiers, and scanners.
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.