Desktop Support IT Technician
About The Position
The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment. Main responsibilities include servicing support requests from the Service Desk, troubleshooting issues, setting up peripherals and installing desktop software. Ability to use remote desktop tools to build, monitor, and support desktop systems. Experience with utilizing Microsoft's SCCM and AD management utilities is desired as well as creating/editing power shell scripts and applied GPOs in a domain environment. Strong communication skills are essential as well as the ability to provide computer application training to end users. Responsible for clearly documenting processes and service desk ticket resolutions. Must be able to ensure excellent customer service support to a variety of clients with varying computer proficiency levels.
Requirements
- Associate’s Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field
- Minimum of two years customer service experience
- Thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols
- Organizational skills
- Ability to successfully prioritize a high-volume workload
- Positive customer service skills including the ability to support a diverse clientele with a variety of technical proficiency levels
Nice To Haves
- Experience with utilizing Microsoft's SCCM and AD management utilities
- Creating/editing power shell scripts
- Applied GPOs in a domain environment
- CompTIA Certifications
- Flexible in job responsibilities
- Not afraid to make a mistake but will accept instruction to correct them
- Comfortable exploring uncharted territory
- Excellent phone and interpersonal skills
Responsibilities
- Servicing support requests from the Service Desk
- Troubleshooting issues
- Setting up peripherals
- Installing desktop software
- Using remote desktop tools to build, monitor, and support desktop systems
- Clearly documenting processes and service desk ticket resolutions
- Providing computer application training to end users
- Ensuring excellent customer service support to a variety of clients with varying computer proficiency levels
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
