IT Client Desktop Support
About The Position
Responsible for delivering contracted services and consultative services to client desktop support, help maintain Trellint Proprietary application, Printer, and local network support. This role requires relevant expertise in a professional, sales or technical area typically gained through formal education. The majority of time is spent on performing technically based activities, contributing to and managing projects, utilizing analytical ability to solve problems and make recommendations, and leveraging relationships by interfacing with and influencing key stakeholders. Work is primarily achieved by individual or through project teams, utilizing area(s) of expertise to achieve results. This role typically requires a college education or equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. The individual develops competence by performing structured work assignments, uses existing procedures to solve routine or standard problems, and receives instruction, guidance and direction from others. Requires conceptual knowledge of theories, practices and procedures within a discipline. Applies general knowledge of business developed through education or past experience. Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Exchanges straightforward information, asks questions and checks for understanding.
Requirements
- Requires relevant expertise in a professional, sales or technical area typically gained through formal education.
- Requires a college or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.
- Uses existing procedures to solve routine or standard problems.
- Requires conceptual knowledge of theories, practices and procedures within a discipline.
- Applies general knowledge of business developed through education or past experience.
- Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
- Exchanges straightforward information, asks questions and checks for understanding.
Responsibilities
- Provides onsite end-user support.
- Installs applications.
- Manages hardware / software installations and troubleshooting.
- Provides onsite smart hand support to other technical towers as needed.
- Installs and configures new hardware.
- Manages site level inventory.
- Manages ticket queue for local support request.
- Escalates systems outages or problems that are impacting production.
- Leads local onsite desktop support members.
- Validates that tickets are being assigned and worked in appropriate timeframes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
