Desktop & Client Support Technician

WakeMed Health & Hospitals • Raleigh, NC

8h • Onsite

About The Position

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We're hiring a Desktop & Client Support Technician to provide technical support for end-user devices, software, peripherals, and audio visual (AV) equipment across WakeMed locations. In this role, you'll help ensure a seamless technology experience for our team members by troubleshooting issues, supporting hardware deployments, maintaining AV systems, and delivering exceptional customer service.

Requirements

• High school diploma or equivalent required
• Two years of experience supporting technology in an Information Services environment
• Two years of experience working within a large-scale user environment
• Experience troubleshooting Windows-based workstations, mobile devices, printers, peripherals, and AV technologies.
• Strong customer service skills with the ability to communicate technical information clearly and professionally.

Nice To Haves

• Associate's degree in Information Technology, Computer Science, or a related field preferred.
• Healthcare or multi-hospital system experience
• Networking-related certifications

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, tablets, printers, mobile devices, peripherals, and AV equipment across the organization.
• Provide hands-on technical support to end users in person, remotely, by phone, and through email to resolve hardware and software issues quickly and effectively.
• Support and maintain audio visual and video conferencing technologies, including cameras, projectors, display screens, microphones, and conference room equipment.
• Coordinate with the IT Service Desk, Network Services, Infrastructure Services, IT Security, and other technology teams to resolve issues and ensure operational excellence.
• Perform preventative maintenance, device lifecycle management, print queue support, hard drive encryption, degaussing, and other technical support activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED