IT Deployment Manager Grand Rapids MI

Applied Innovation•Grand Rapids, MI

2d•Onsite

About The Position

The IT Deployment Manager leads the Professional Services Deployment Team, which plans, coordinates, and delivers client hardware and straightforward technology projects. Projects include laptop and desktop deployments and basic network infrastructure for existing clients, new prospects, and ad hoc solutions sold through the sales process. The role oversees projects from start to finish, ensuring scope, schedules, budgets, and quality standards are met while maintaining client relationships and clear communication. The manager uses ConnectWise PSA to manage project plans, documentation, and communication, and ensures projects align with Applied Innovation’s delivery standards. The role also provides daily leadership and direction to Professional Services Engineers across locations, encouraging collaboration, consistency, and operational excellence. The position is based onsite at the Grand Rapids, Michigan office and includes travel to client sites across Michigan and Indiana, as well as to additional offices. Standard business hours apply, with flexibility as needed to meet project deadlines and client requirements.

Requirements

At least three years of experience in IT project coordination, IT service management, deployment management, or professional services.
Strong knowledge of IT hardware deployment and basic network setup.
Proven ability to lead teams and manage customer relationships effectively.
Valid driver's license and a clean driving record, with no DUI in the past five years.
High school diploma or equivalent.
Positive, professional attitude and strong leadership and communication skills.
High attention to detail and strong organizational ability.
Customer-focused approach, including the ability to manage expectations and resolve conflicts effectively.
Ability to plan, schedule, and coordinate multiple projects concurrently.
Adaptable, resourceful, and solutions-oriented.
Technically proficient in IT hardware and basic networking.

Nice To Haves

Experience with ConnectWise or similar PSA/project management platforms.
Strongly preferred technical experience with Microsoft 365, Intune, Azure AD, Autopilot, Windows 11, macOS, MDM management and deployment, GPO management, security baselines, BitLocker, FileVault, PowerShell, networking, and troubleshooting.
A minimum two-year college degree in Networking, Computer Science, Information Systems, or a related technical field.

Responsibilities

Lead and manage the Deployment Team in planning, executing, and delivering deployment projects.
Supervise, coach, and develop Professional Services Engineers.
Create and maintain project plans in ConnectWise PSA, customizing templates as needed.
Manage project scope, timelines, budgets, and quality to achieve successful outcomes.
Maintain regular client communication throughout project lifecycles, ensuring satisfaction and alignment.
Collaborate with vCIOs, Sales, Service, PMO, and Administration on smooth rollouts and integrations.
Develop, document, and refine Standard Operating Procedures to improve consistency and reduce project cycle time.
Track and report project status, issues, and metrics to management.
Lead operations for new product or service deployments, addressing installation, service integration, and performance considerations.
Identify process improvements and opportunities to scale team and deployment operations.
Support presales meetings as needed, providing technical input and delivery expectations.
Develop support materials, including SOPs, technical bulletins, and knowledge base content.