IT Deployment Manager Southfield MI

Applied Innovation•Southfield, MI

1d•Onsite

About The Position

The IT Deployment Manager leads the Professional Services Deployment Team and is responsible for planning, coordinating, and executing client hardware and basic technology projects, including laptop and desktop deployments and basic network infrastructure projects. The work supports existing clients, new prospects, and ad hoc solutions sold through the sales process. The manager oversees project delivery from start to finish, ensuring scope, schedule, budget, and quality standards are met while maintaining client relationships and communication. The role uses ConnectWise PSA to manage project plans, documentation, and communication, and ensures projects align with Applied Innovation’s delivery standards. It also provides daily leadership and direction to Professional Services Engineers across locations. One person will support both the Grand Rapids and Southfield, Michigan offices and may be based in either location. Travel between those offices is required every other week to manage employees at both locations. The work environment is onsite, with travel to client sites across Michigan and Indiana and to additional offices. Standard business hours apply, with flexibility as needed to meet project deadlines and client requirements.

Requirements

At least three years of experience in IT project coordination, IT service management, deployment management, or professional services.
Strong knowledge of IT hardware deployment and basic network setup.
Proven ability to lead teams and manage customer relationships effectively.
Valid driver’s license and a clean driving record, with no DUI convictions in the past five years.
High school diploma or equivalent.
Strong leadership and communication skills, attention to detail, organizational ability, customer focus, conflict resolution, and the ability to plan, schedule, and coordinate multiple projects concurrently.
Technical proficiency in IT hardware and basic networking; adaptability, resourcefulness, and a solutions-oriented approach.

Nice To Haves

Experience using ConnectWise or similar PSA/project management platforms.
Technical experience with Microsoft 365, Intune, Azure AD, Autopilot, Windows 11, macOS, MDM management and deployment, GPO management, security baselines, BitLocker, FileVault, PowerShell, networking, and troubleshooting.
A two-year college degree in Networking, Computer Science, Information Systems, or a related technical field.

Responsibilities

Lead and manage the Deployment Team in planning, executing, and delivering deployment projects.
Supervise, coach, and develop Professional Services Engineers.
Create and maintain project plans in ConnectWise PSA, customizing templates as needed.
Manage project scope, timelines, budgets, and quality to ensure successful outcomes.
Maintain regular client communication throughout project life cycles to support satisfaction and alignment.
Collaborate with vCIOs, Sales, Service, PMO, and Administration for smooth rollouts and integrations.
Develop, document, and refine Standard Operating Procedures (SOPs) to improve consistency and reduce project cycle time.
Track and report project status, issues, and metrics to management.
Serve as the operational lead for new product or service deployments, addressing installation, service integration, and performance considerations.
Identify process improvement and scalability opportunities within the team and deployment operations.
Support pre-sales meetings as needed with technical input and delivery expectations.
Develop support materials such as SOPs, technical bulletins, and knowledge base content.
Deliver projects on time, within scope, and within budget; increase customer satisfaction and retention; reduce deployment lifecycle time; build scalable delivery processes; and strengthen team capability and accountability through leadership and training.