Care Manager (Southfield MI / Field Based)

FreedomCare•Southfield, MI

1d•Onsite

About The Position

FreedomCare is seeking a Care Manager to serve as its representative in the communities it serves in Michigan. This field-based position requires commuting five days per week to patients’ homes in Southfield, MI, and surrounding cities. The role supports Structured Family Caregiving, an arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient’s needs. The service aims to provide necessary care while fostering independence, dignity, self-respect, and privacy in the home, and to offer alternative long-term care options to people who meet nursing facility-level care needs. Working with waiver members, caregivers, and internal stakeholders, the Care Manager helps provide a seamless customer service experience and ensure clients receive needed care. The role operates in a fast-paced, evolving healthcare startup environment and requires maintaining patient confidentiality and adhering to HIPAA guidelines.

Requirements

At least 1 year of experience working with frail or elderly disabled adults and caregivers.
1–3 years of medical field experience and/or experience in case management or home health.
Experience updating and maintaining case notes and completing case reviews.
Ability to exercise independent judgment and identify and raise notable issues or trends.
Strong verbal and written communication skills and ability to establish rapport to communicate, guide, educate, and support waiver members and caregivers.
Strong problem-solving skills and ability to identify issues and escalate when appropriate.
Excellent time management, critical thinking, and active listening skills, with ability to multitask.
High level of empathy and emotional intelligence.
Strong proficiency navigating computer software.
Comfort working in a dynamic, evolving startup environment.
Ability to maintain patient confidentiality and understand and adhere to HIPAA guidelines.
Ability to commute five days per week to patients’ homes in Southfield, MI, and surrounding cities.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Salesforce experience.
One year of experience as an EMT (Emergency Medical Technician).
At least 3 years of experience working with frail or elderly disabled adults and caregivers.

Responsibilities

Schedule and perform initial home assessments, virtually and in person.
Support waiver member and caregiver onboarding, including orientation and remote onboarding, to ensure consent and acceptance.
Perform required home inspections to ensure participants’ homes and surroundings are safe and compliant.
Work with the Care team to monitor caregivers’ Daily Notes for indications that additional training or support may be needed, and document caregiver contacts in Salesforce.
Maintain virtual or in-person contact with caregivers based on needs identified during the initial assessment.
At least semi-annually, or as required by contract, visit the waiver member and caregiver with the waiver Case Manager to establish communication among care team members.
Perform additional home visits when needs are identified through monthly contact or Daily Notes review.
Partner with the Care team to transition newly onboarded waiver members to the ongoing program phase.
Communicate concerns about a waiver member’s or caregiver’s health, surroundings, safety, or unmet needs to the staff RN, and participate in coordination with the Waiver or assigned Case Manager.
Track all activities through entries in the CRM (Salesforce).
Perform other duties as required or assigned.