Field Technician I - Southfield, MI
About The Position
Lumen is hiring a Field Technician I to support network equipment, services, and critical infrastructure. The role handles asset management, deliveries, consumables, and shipping and receiving, and maintains tools, test sets, and electronic network equipment such as fiber-optic transmission, lightwave multiplexing, and AC/DC power equipment. The technician assists with installing, provisioning, testing, and maintaining services from DS0 through OC192, and may install and test transmission, switching, network, and customer-premises equipment. The position also troubleshoots network equipment, replaces defective modules, tracks and arranges repair of spares, and helps locate routes and restore service interruptions. The technician performs level 1 preventive maintenance and inspections on network equipment and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants. They use industry-standard tools to locate, mark, and protect underground outside-plant facilities; support installations and changes across transport, Ethernet, SONET, and IP network layers; and maintain installation, inventory, time, and trouble-ticket records. With training and coaching, they learn the company systems and applications required for the role, provide assignment status updates, and report issues to management. The position requires rotational 24x7 on-call availability, standby, call-outs, dispatch, and overtime as business needs dictate. It is based in Southfield, Michigan, and is identified as onsite.
Requirements
- High school diploma or GED, or up to two years of relevant job experience including at least one year in network monitoring, installation, or maintenance/repair.
- Entry-level technician experience and/or knowledge in at least one of these disciplines: transmission (DS1/DS3/SONET), switching (circuit switching/SS7), TCP/IP (routers/higher-layer protocols), or outside plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber-optic cable, right-of-way, and as-builts.
- Maintain site security and cleanliness.
- PC skills and proficiency with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Valid driver's license.
- Available for rotational 24x7 on-call duty, standby, call-outs, dispatch, and overtime as dictated by business needs.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift up to 50 pounds; and work in all weather conditions.
Nice To Haves
- At least two years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and manage time effectively.
Responsibilities
- Manage assets, process deliveries, replenish on-site and truck materials, and coordinate shipping and receiving of company and customer materials.
- Maintain tools, test sets, and network equipment, including fiber-optic transmission, lightwave multiplexing, and AC/DC power equipment.
- Assist with installation, provisioning, testing, and maintenance of DS0 through OC192 services.
- Assist with installation, changes, decommissioning, and testing of next-generation network technologies, including Edge Compute, Wavelength, fiber-optic transport, Ethernet, SONET, and IP network layers.
- Install and test transmission, switching, network, and customer-premises equipment, including delivery and installation of end-user services as applicable.
- Troubleshoot network equipment, replace defective equipment, coordinate resources to isolate faults, and help restore the network.
- Identify potential network problem areas proactively and assist with route monitoring and service restoration during interruptions.
- Use industry-standard software and hardware tools to locate, mark, and protect underground outside-plant facilities.
- Perform AC power work on a limited basis and DC power installations, including tertiary and BDCBB installations.
- Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Learn and use company trouble-ticket, provisioning, time-tracking, and materials systems and applications.
- Update installation and inventory records, complete system transactions, enter time logs and detailed trouble-ticket information, and respond to information requests and escalations.
- Provide management with status updates and reports on assignment-related issues; evaluate individual performance against area or national objectives and identify improvement areas with manager support.
- Maintain site security and cleanliness.
- Perform other duties assigned by management.
Benefits
- Comprehensive benefits package covering health, life, and voluntary lifestyle benefits, along with other perks supporting physical, mental, emotional, and financial well-being.
- Bonus structure, including possible short-term incentives, long-term incentives, and/or sales compensation; details are discussed during the selection process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
