IT Deployment Asset Specialist

24 Hour Fitness • Carlsbad, CA

1d

About The Position

The IT Deployment Asset Specialist is described in the job summary as a senior individual-contributor role responsible for the reliability, security, and continuous improvement of 24 Hour Fitness end-user technology services. The role serves as the primary Tier 2 escalation point for complex Support Center issues, provides advanced troubleshooting and operational guidance to frontline staff, and administers and improves workplace technology platforms, including endpoint management, identity and access, and collaboration tools. It partners with internal teams and vendors on service transitions, process standardization, and device and application lifecycle activities to improve user experience, reduce recurring incidents, and strengthen operational performance.

The position reports directly to the Supervisor, IT Deployment and Asset Management and serves as the primary Tier 2 technical liaison to the Manager, IT Solutions Delivery. It collaborates with the IT Support Center, project and engineering teams, field operations, IT Provisioning & Logistics, Facilities, and vendors. Minimal travel is required for meetings, club visits, or refreshes. The role involves high-volume computer and data-entry work for up to 7–8 hours per day, normal business activities such as keyboard use, walking, bending, and reaching, frequent work outside typical business hours, and lifting up to 50 pounds.

Requirements

• High school diploma or G.E.D.
• Microsoft Certified Professional (MCP), CompTIA A+ certification, or equivalent technical training.
• 3–5 years of experience in IT technical support or systems administration.
• At least 1 year of hands-on experience with enterprise management tools such as BigFix, JAMF, or Okta.
• At least 2 years of customer service experience in a high-volume technical environment.
• Skilled in managing Windows and Apple endpoints, Microsoft 365, HCL BigFix, JAMF, Microsoft Entra ID, and Okta for endpoint and identity management.
• Practical knowledge of TCP/IP and proficiency with network health diagnostic tools such as Meraki or SolarWinds.
• Knowledge of field-facing hardware, including PCs, POS systems, Wi-Fi access points, and printers.
• Strong analytical problem-solving skills to diagnose Tier 2 escalations, identify systemic root causes, and implement solutions, including making informed decisions under pressure.
• Ability to plan, execute, and oversee multiple high-impact projects while meeting SLA/OLA deadlines.
• Effective verbal and written communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
• Ability to collaborate with technical and non-technical teams.
• Adaptability and resilience in changing circumstances.
• Ability to manage vendor relationships and SLAs.
• Strong time management and organizational skills to prioritize multiple tasks by urgency and strategic importance.
• Commitment to ongoing professional development and self-improvement.
• Ability to perform high-volume data entry and computer-related work for up to 7–8 hours per day, use a keyboard, walk, bend, and reach, and lift up to 50 pounds.
• Availability for frequent work outside typical business hours.

Nice To Haves

• Knowledge of Windows operating systems, Windows Server and Active Directory administration, TCP/IP networking, server administration, and security concepts.
• Bachelor's or associate's degree, preferably in Computer Science or a technology-related field.
• Cisco Certified Network Associate (CCNA) certification.
• Helpdesk-related training courses.
• Management and leadership training.
• Information Technology Infrastructure Library (ITIL) certification.
• 5+ years of experience as a 24 Hour Fitness Support Center Specialist.
• 2+ years of experience supervising technical staff.
• 5+ years of customer service experience.

Responsibilities

• Administer user lifecycle processes, including provisioning and deprovisioning within Okta, Entra ID, and Active Directory.
• Maintain endpoint compliance, security, and patching across the fleet using Trend Vision One, HCL BigFix Lifecycle, and JAMF.
• Administer printer management environments and monitor software deployment for license compliance and optimization.
• Use Power BI, endpoint management platforms, and SolarWinds to identify and address issues proactively.
• Serve as the primary Tier 2 escalation resource for complex issues across Windows, macOS, mobile devices, enterprise systems, and applications.
• Translate technical resolutions into SOPs and knowledge base articles to improve resolution metrics.
• Manage escalated tickets to meet or exceed established SLA and OLA commitments.
• Review Tier 1 escalations and provide coaching, feedback, and troubleshooting guidance.
• Coordinate with external vendors to resolve high-impact incidents and maintain working relationships.
• Lead pilot testing of new technologies in live club environments before broader deployment.
• Partner with Infrastructure and Application teams to document support models and operational readiness plans for new initiatives.
• Execute end-user device refresh programs and ensure hardware standards are maintained and assets are retired or redeployed appropriately.
• Collaborate with IT Provisioning & Logistics to forecast inventory, coordinate equipment delivery, and align lifecycle activities with business initiatives.
• Provide advanced escalation support, technical coaching, and documentation for Support Center Specialists.
• Collaborate with Club General Managers on pilot validation and systemic, club-level issues.
• Coordinate asset movement and hardware refresh activities with IT Provisioning & Logistics and Facilities.
• Coordinate technical engagement and issue resolution with vendors.
• Travel minimally for meetings, club visits, or refreshes.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED