IT Customer Systems Support Student

ASU Enterprise Partners•Tempe, AZ

5d•Onsite

About The Position

The IT Customer Systems Support student serves as a key contributor to our IT Customer Support services. The successful candidate for this position will perform a variety of activities necessary to provide laptop, desktop, hardware, and software application support to end users and patrons to ensure proper and effective technology operations at ASU Enterprise Partners. This position is for 20 hours per week, between the hours of 7:00am – 5:00pm. Student may work additional hours during school breaks and over the summer.

Requirements

Compelling interest in systems and technology (i.e., Azure, Endpoint/Intune, Scripting)
Curiosity toward learning more about end user systems and technologies
Ability to foster and instill trust through interpersonal interactions
Ability to communicate effectively in person, writing, and by phone
Collaborative style, combined with the ability and desire to work in a team-based environment
Ability to work both independently and as part of a team
Attention to detail and thoroughness in completing assigned duties with consistent follow through
Highly organized and able to work efficiently on multiple tasks with deadlines
Ability to quickly learn new software programs as needed
Proficient in Microsoft Windows and Office applications
Basic knowledge of troubleshooting PC and Mac laptop computers
Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
An advocate’s belief in the vision of ASU as the New American University
A current student at Arizona State University pursuing a degree with a willingness to learn and an ability to work well with others.
Student must be willing to sign and abide by a confidentiality agreement.

Responsibilities

Follow documented procedures to diagnose and resolve hardware, software and printer issues for end users
Work collaboratively within the IT Customer Support team to deploy new devices and software to end users
Establish and maintain effective communications with end users and other technology specialists
Document and track tasks in the service desk ticket tracking system
Provide Audio/Video support for conference rooms
Other duties and projects as needed to improve/support the organization