IT Systems Support 2

State of Montana•Helena, MT

About The Position

The Justice Information Technology Services (JITS) team at the Montana Department of Justice (DOJ) is seeking an IT Systems Support 2. This role involves hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks. The incumbent will provide technical problem resolution for microcomputer workstations, including hardware, communications, and multi-product integration. This team supports end-user and data processing personnel, and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required. This position offers a challenging, exciting, and rewarding opportunity within a dynamic and collaborative team that supports vital IT infrastructure for state and local law enforcement.

Requirements

Associate degree in information technology or related field.
One to three years of experience supporting network or computer systems technologies.
Ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.
Resume and cover letter attached at the time of application.
Work experience and job duties demonstrating qualifications for this position included in resume.
Dates of employment (month & year- start & end) and reason for leaving each job included in resume.

Nice To Haves

Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
Extensive knowledge of MS Office application uses and troubleshooting.
Extensive knowledge of Microsoft Active Directory.
Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
Knowledge of LANs, WANs and WWANs.
Knowledge of Microsoft System Center applications.
Knowledge of mobile computing devices like tablets and smartphones.

Responsibilities

Hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks.
Provide technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration.
Support end-user and data processing personnel.
Manage and provide trouble resolution for DOJ-wide area network users and authorized agents.
Drive state vehicles.
Lift/move hardware up to twenty-five pounds.