IT Support Assistant, 2
About The Position
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security. Be a part of the Telos culture and see what sets us apart! This position will be based at El Paso, TX. Under direct guidance, duties include operation and maintenance of various high speed/ high-capacity multifunction printers, moving/relocating equipment within and/or between facilities, interviewing clients as part of pre-deployment asset discovery, repair/replace defective equipment, updating asset management system to reflect work performed, installing and maintaining PC hardware and software and applying specific configuration profiles, troubleshooting network usage and computer peripherals, performing system backups and data recovery, resolving network communication problems, e-mail administration, network security, preparing assets for disposition and other administrative duties, network operations and maintenance.
Requirements
- High school diploma
- Basic training in IT support, to include relevant on the job training
- 1-2 years relative experience
- DOD Public Trust Clearance (or ability to obtain)
- Excellent customer service and excellent organizational skills are required.
- Strong written and verbal communications skills and the ability to interact with people at all levels are required.
- A professional attitude regarding attention to detail
- Accurate and timely submission of required reports, documentation, etc.
- The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
Nice To Haves
- Familiarity with inside and outside plant operations
- Familiarity with routers, switches, firewalls, etc.
- Familiarity with cabling and splicing, etc.
Responsibilities
- Operation and Maintenance of various high speed/ high-capacity multifunction printers
- Moving/relocating equipment within and/or between facilities
- Interviewing clients as part of pre-deployment asset discovery
- Repair/replace defective equipment
- Updating asset management system to reflect work performed
- Installing and maintaining PC hardware and software and applying specific configuration profiles
- Troubleshooting network usage and computer peripherals
- Performing system backups and data recovery
- Resolving network communication problems
- E-mail administration
- Network security
- Preparing assets for disposition and other administrative duties
- Network operations and maintenance
Benefits
- generous paid time off
- medical
- dental
- vision
- tuition reimbursement
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
