IT Systems Support 2
About The Position
The primary duties of the IT Systems Support 2 position involve hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required.
Requirements
- Associate degree in information technology or related field.
- One to three years of experience supporting network or computer systems technologies.
- Ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.
- Must have a resume and cover letter attached at the time of application.
- Criminal History Fingerprint Check
- Intensive Background
- Driving History
Nice To Haves
- Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
- Extensive knowledge of MS Office application uses and troubleshooting.
- Extensive knowledge of Microsoft Active Directory.
- Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
- Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
- Knowledge of LANs, WANs and WWANs.
- Knowledge of Microsoft System Center applications.
- Knowledge of mobile computing devices like tablets and smartphones.
Responsibilities
- Hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks.
- Provide technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration.
- Support end-user and data processing personnel.
- Manage and provide trouble resolution for DOJ-wide area network users and authorized agents.
Benefits
- Paid vacation
- Sick leave
- Holidays
- Health, dental, vision coverage
- Retirement plans
- Pre-tax Flexibility Spending Accounts
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
