Student IT Support Assistant

University of Florida • Gainesville, FL

6d • $15 • Onsite

About The Position

This role provides IT support to faculty, staff, and graduate students within the FSHN department. Responsibilities include assisting with hardware and software issues, maintaining departmental websites and digital media sites, designing and building automated workflows using Microsoft Power Automate and PowerApps, and utilizing Generative AI tools for document drafting and data summarization. The position also involves supporting instructional accessibility by formatting PowerPoint presentations to meet ADA standards. Training is provided for all responsibilities, and there is a strong emphasis on learning and professional development, including support for the Microsoft Learn Student Ambassador program.

Requirements

• Currently enrolled as a UF student in good standing.
• Cumulative GPA of 3.0 or above.
• Available to work 10–15 hours per week.
• Able to commit to at least two consecutive semesters.
• Must be able to work on UF’s main campus.
• Ideally pursuing a degree in Computer Science, Computer Engineering, Information Technology, Web Design, Media Production, Educational Technology, or Instructional Design/Instructional Technology. Students from other majors with relevant technical experience are encouraged to apply.

Nice To Haves

• Ability to troubleshoot basic computer hardware and software problems
• Familiarity with Microsoft Office, especially PowerPoint
• Comfort working across Windows, macOS, and/or iOS environments
• Basic familiarity with HTML
• JavaScript experience a plus, not required
• Exposure to GenAI tools such as Microsoft Copilot or UF NaviGator AI Suite
• Curiosity about low-code automation tools like Power Automate or PowerApps
• Comfort with Canva or other basic design tools
• Adobe Creative Cloud experience a plus

Responsibilities

• Assist department faculty, staff, and graduate students with basic hardware and software challenges.
• Maintain FSHN department website(s) and digital media site with accurate, up-to-date content pertinent to departmental needs.
• Assist in designing and building simple automated workflows, under staff guidance, using Microsoft Power Automate and PowerApps to support recurring administrative processes.
• Use Generative AI tools (e.g., Microsoft Copilot, UF NaviGator AI Suite) to support document drafting, data summarization, and process documentation.
• Collaborate with FSHN faculty to format and refine PowerPoint presentations for use in instructional settings.
• Ensure faculty slide materials meet ADA accessibility standards, including proper color contrast ratios, alternative text for images, logical slide reading order, and accessible font sizing.

Benefits

• Paid office hours dedicated to supporting Ambassador program activities
• Access to Microsoft 365, Azure credits, Visual Studio Enterprise, free certification vouchers through the MLSA program (if applicable)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed