IT Coordinator

Arden Wood • San Francisco, CA

6d • Onsite

About The Position

Arden Wood is seeking an IT Coordinator to support day-to-day staff computer needs and issues and coordinate positive resolutions with its computer support company (PCS). The role also advances technology projects and provides oversight, coordination, and follow-through on existing technology issues. Projects may include computer upgrades, internet connectivity and bandwidth improvements, and a possible telephone system replacement.

The IT Coordinator leads Arden Wood’s side of assigned projects from planning and scheduling through testing and completion, and serves as the onsite project manager while work is underway. PCS continues to provide help desk services and contracted technical support; the coordinator provides onsite assistance, monitors and escalates support requests, and coordinates day-to-day technology needs and larger projects. The role keeps leadership informed and communicates patiently and clearly with employees during technology changes.

Requirements

• Experience coordinating IT projects, equipment upgrades, or vendor-supported implementations.
• A working understanding of computers, networks, internet connectivity, and telecommunications.
• Strong organization, follow-through, problem-solving, and customer service skills.
• Ability to work with technical vendors and explain their recommendations to people without an IT background.
• Ability to work onsite and respectfully within Arden Wood’s Christian Science environment.

Nice To Haves

• Experience with a managed IT provider.
• Experience with a telephone system project.
• Experience in a residential or nonprofit setting.

Responsibilities

• Lead Arden Wood’s side of assigned IT projects from planning and scheduling through testing and completion.
• Coordinate computer and equipment upgrades with PCS.
• Work with PCS to assess recurring Wi-Fi, internet, and bandwidth concerns.
• Help evaluate and coordinate a possible telephone system upgrade.
• Keep leadership informed of progress, decisions, risks, and next steps.
• Communicate patiently and clearly with employees during technology changes.
• Provide onsite assistance, monitor and escalate support requests, and coordinate day-to-day technology needs.
• Provide oversight, coordination, and follow-through on technology projects and issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed