IT Coordinator

Basis Ed • Pflugerville, TX

4d

About The Position

BASIS Pflugerville is seeking an IT Coordinator to provide help desk operations and ensure end users receive appropriate assistance with their technology needs, including help desk requests and resolutions. The role requires entry-level knowledge of systems administration and customer service, along with strong desktop support experience and expertise.

The IT Coordinator supports desktop, laptop, tablet, and smartphone users; maintains systems, accounts, updates, telephony equipment, and inventory; and recommends technology purchases. The position also maintains and creates documentation of IT processes.

BASIS is an equal opportunity organization and does not discriminate on the basis of classifications protected by applicable law in its business activities, including its educational programs and activities.

Requirements

• Technical or associate degree; experience may be considered in place of a degree.
• 1–2 years in an IT help desk environment.
• Entry-level knowledge of systems administration and customer service.
• Strong desktop support experience and expertise.
• Attention to detail and strong organization and communication skills.
• Excellent customer service skills.
• Analytical skills and strong problem-solving skills.
• Strong project management skills.
• Ability to interpret a variety of instructions in written or verbal form.

Nice To Haves

• Knowledge of SharePoint 2013.
• Knowledge of System Center 2012.
• Knowledge of Microsoft Dynamics.
• Basic understanding of IP routing.

Responsibilities

• Serve as a tier 1 and tier 2 help desk engineer supporting desktops, laptops, tablets, and smartphones.
• Image computers using PXE boot.
• Administer Office 365.
• Configure Outlook and Lync 2013.
• Maintain system processes related to file and system backups.
• Support network and software applications, including firewall, web filter, and corporate-managed virus protection.
• Maintain Active Directory user and computer accounts.
• Maintain computer and mobile device updates and patches.
• Maintain telephony equipment, including VOIP and analog services.
• Recommend hardware, software, and consumables for purchase.
• Maintain updated and accurate inventory lists.
• Maintain and create documentation of IT processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree