IT Project Coordinator

ECS Ltd • Raleigh, NC

2d

About The Position

The IT Project Coordinator supports IT Project Managers and IT Business Systems Analysts in delivering IT projects and business requests. The role provides administrative support to the IT PMO Manager and IT Business Systems Analysis Manager and supports communication with business stakeholders, including business committee chairpersons, as directed by those managers. It works across software development and IT operations projects.

The coordinator supports stakeholder communication, project administration, progress monitoring, and production deployment planning. The role also handles scheduling, status reporting, documentation upkeep, project and request tracking, meeting support, communication follow-up, UAT logistics and feedback tracking, and preparation of materials for demonstrations and reports. These activities support Project Management and PMO work as well as Business Analysis functions.

Requirements

• At least 1 year of related experience in project coordination, PMO support, business analysis, or a related IT role; internship or co-op experience may be considered.
• High school diploma or GED required.
• Self-motivated, detail-oriented, and organized, with a willingness to tackle challenging problems.
• Excellent written and verbal communication skills.
• Ability to support communication between IT and business stakeholders and translate between technical and non-technical audiences.
• Working knowledge of project management concepts and methodologies, such as Waterfall, Agile/Scrum, and SDLC, and business analysis practices such as requirements gathering and documentation.
• Proficiency with Microsoft 365, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Strong time management and ability to prioritize and multitask competing requests from multiple managers and committees in a fast-paced environment.
• Capacity to manage high-stress situations.
• Attention to detail and accuracy in meeting minutes, status reporting, and project documentation.
• Conflict-resolution and relationship-building skills.
• Discretion and professionalism when handling confidential or sensitive information.
• A valid driver's license is required if driving for or on behalf of an ECS subsidiary.

Nice To Haves

• BS degree in Computer Science, Information Systems, or a relevant field.
• Experience with project or work management tools such as Jira, Azure DevOps, or Smartsheet.

Responsibilities

• Support communication between IT managers and the business, including committee chairpersons, as directed by the managers; they remain the primary business contacts.
• Serve as a communication point between company team members and external resources.
• Provide administrative and stakeholder-communication support to project managers as directed.
• Monitor project progress and communicate concerns to the project manager.
• Assist with preparing and scheduling production deployments, coordinating release and change windows, and notifying affected stakeholders.
• Schedule stakeholder meetings, requirements sessions, product demonstrations, and UAT sessions; resolve calendar conflicts; send invitations with agendas and conferencing links; and respond to routine scheduling inquiries.
• Prepare and distribute status reports and routine updates for review by project managers or business systems analysts, and respond to routine status inquiries.
• Maintain document templates and shared repository files; track document versions and approvals; and help maintain project, requirements, process-map, user-story, and business-rules documentation.
• Register, track, and maintain projects, proposal requests, and enhancement requests in internal applications, and update trackers for tasks, issues, and deadlines.
• Record and distribute meeting minutes, decisions, and action items for requirements sessions, project meetings, and business committee meetings as directed; follow up on open items through resolution.
• Send reminders for outstanding feedback and sign-offs, draft routine correspondence for business systems analyst review, and route questions to appropriate stakeholders.
• Coordinate UAT logistics and tester availability, and collect and log test feedback in a central tracker.
• Gather screenshots, charts, and data for demonstrations and reports.
• Provide administrative support to the IT PMO Manager and IT Project Managers as directed.
• Support software development and IT operations projects, adapting to their differing processes, schedules, and stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED