IT Coordinator

Level•Austin, TX

About The Position

Level is a learning technology company dedicated to helping students build real academic and life skills with confidence and joy. We combine proven curriculum principles with world class interactive design to make meaningful practice something students want to come back to, not something they struggle through. We support what teachers, schools, and parents are already doing by increasing student engagement with high quality, standards aligned practice that reinforces classroom learning. That’s why we’re building: For students: Rewarding and motivating learning experiences that meet students where they are to build real academic proficiency. For educators: Tools that fit naturally into instruction and help students stay engaged while reducing teacher workload. For parents: Activities that help your kid catch up or get ahead, build confidence, and minimize homework battles, whether learning at school or at home. We are committed to helping every person maximize their potential and live a life of meaning. It’s a difficult problem that requires brilliant people and tremendous effort over time. Level is looking for an IT Coordinator. Our IT team provides the backbone for operational excellence, growth, and security and you'll be trusted to come in and be a day-one contributor.

Requirements

Associate’s degree OR 1-2 years of experience in IT support, helpdesk, office/ administrative support, or similar role
Hands-on experience with equipment setup and configuration
Proven ability to troubleshoot software and hardware issues (personal or professional)
Proficiency with Windows and Mac operating systems
Knowledge of Google Suite and common business applications
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving abilities
Professional and friendly demeanor
Excellent communication skills

Nice To Haves

Experience in customer service or support role preferred
Experience with remote support tools and ticketing systems
Experience with networking concepts (TCP/IP, DNS, DHCP)
Knowledge of mobile device management (MDM) solutions
Industry certifications such as CompTIA A+, Network+, Security+ are a plus
Basic knowledge of switching and routing.

Responsibilities

Perform network troubleshooting, including connectivity, printer, and Wi-Fi issues
Diagnose and resolve hardware and software issues across Windows, Mac, and mobile platforms
Set up workstations and connect peripherals for new employees
Install, update, and troubleshoot software applications and operating systems
Maintain inventory of IT equipment and coordinate hardware replacements
Manage and prioritize incoming support tickets through the helpdesk ticketing system
Provide timely, professional, and courteous support via phone, email, and in-person
Document all support activities, solutions, and follow-up actions in the ticket system
Escalate complex technical issues to appropriate IT specialists when necessary
Follow up with users to ensure complete resolution and satisfaction
Assist in maintaining accurate documentation of IT procedures, configurations, and solutions
Assist with user account management and access permissions
Support IT asset management and equipment lifecycle tracking
Participate in IT projects and system implementations as needed
Foster Operational Security culture
Support Third Party Component and Software requests, and foster compliance