IT Coordinator

MNP•London, ON

10d•Onsite

About The Position

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Technology - Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively. MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Requirements

Technologically savvy, with a strong ability to learn new applications, platforms, and systems quickly
Demonstrated customer service experience
An understanding of the following core technical concepts: Directory services and identity/access management
An understanding of the following core technical concepts: Basic networking concepts (e.g., LAN/WAN, DHCP, DNS, routing)
An understanding of the following core technical concepts: Installing, configuring, and troubleshooting print devices
An understanding of the following core technical concepts: Hardware imaging and deployment processes
An understanding of the following core technical concepts: Backup and recovery systems
An understanding of the following core technical concepts: Audio-visual and meeting room technology
An understanding of the following core technical concepts: Scripting fundamentals (e.g., command-line or automation scripting)
A basic understanding of telephony systems and unified communications concepts
Written and verbal English language skills

Nice To Haves

Relevant IT support experience is considered an asset
Knowledge of common desktop operating systems and enterprise productivity suites is considered an asset, including: Modern Windows-based operating systems
Knowledge of common desktop operating systems and enterprise productivity suites is considered an asset, including: Cloud-based productivity suites (email, document storage, collaboration tools)
Familiarity supporting business-critical applications typically used in professional services environments (e.g., accounting, tax preparation, document management, workflow tools) is considered an asset
Experience with IT asset management practices and lifecycle planning is preferred
Experience working with business stakeholders to understand requirements and translate them into technical needs is highly beneficial
French considered an asset

Responsibilities

Provide deskside support to team members both locally and remotely across Canada
Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
Implement and maintain equipment standards, policies and support processes
Install software and deploy hardware as required
Perform data recovery operations
Utilize ServiceNow ticketing and Knowledge Base systems
Be able to work independently and as a member of a larger Technology team
Deliver one on one and group training, both in person and remotely
Flexibility to work overtime, as necessary
Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
Maintain flexibility to travel regionally