IT Coordinator

Hargrove Engineers & Constructors•Columbus, MS

1d•Onsite

About The Position

This IT Coordinator position is generally responsible for managing the IT help desk and resolving end-user support issues across the company. The role involves providing comprehensive hardware and software support for a wide array of software programs, as well as for various electronic equipment including desktops, printers, and telephones, all supported by the IT department. The work is performed under general supervision. Key aspects of the role include serving as the primary point of contact for all end users, addressing their support needs through a help desk ticket system and phone calls. The IT Coordinator will also collaborate closely with the PC/Network Support Analyst to resolve helpdesk issues and will coordinate efforts to provide remote technical assistance to end users.

Requirements

High School Diploma or equivalent is required
3+ years of relevant information technology support experience
Knowledge and application of information technology standards and procedures
Knowledge of computer hardware, upgrading and replacing computer components
Knowledge of Windows operating systems and installation procedures of computer software
Knowledge of Ethernet cabling standards
Knowledge of switching technology
Knowledge of Voice Over IP Telephone technology
Proficient in the use of Microsoft Word, Excel, Powerpoint, Outlook and other software as needed
Proficient in the use of Windows desktop software including XP and Windows 7
Ability to learn new programs to provide technical support
Ability to make and test CAT5/6 cables
Ability to troubleshoot printers and other electronic equipment
Ability to complete projects and resolve user issues in a timely manner
Ability to communicate effectively, both verbal and written
Ability to work in a fast-paced environment, and extreme multi-tasking required
Ability to analyze data, make judgments and develop reports
Ability to maintain effective working relationships with teammates, clients, and vendors
Ability to listen and ascertain the needs of teammates; ability to find and communicate accurate information concerning information technology; ability to respond to teammates tactfully and courteously
Extreme attention to detail
Excellent organizational skills

Nice To Haves

Advanced Technical coursework or College degree is preferred
A+ Certification is preferred

Responsibilities

Serving as primary point of contact for end users companywide including resolving end user support issues through the help desk ticket system and phone calls
Providing hardware and software support for a wide variety of software programs
Supporting hardware including desktops, printers, telephones and any other electronic equipment supported by the IT department
Working closely with the PC/Network Support Analyst in resolving helpdesk issues
Coordinating efforts to resolve end user requests using remote technology