IT COORDINATOR

Little Dot Studios • Los Angeles, CA

1d

About The Position

We are a multi-platform production company, social media agency, and digital media network who are currently on a quest to find an IT Coordinator to join our IT team - Is this your next opportunity?
The IT Coordinator will be at the frontline of innovation for our global team. This isn’t just logging tickets - it’s delivering world-class tech support in a high-octane media business. Whether you’re troubleshooting in person or resolving complex requests virtually, you’ll own the end-to-end tech experience, mastering a diverse stack of cutting-edge tools in an environment that never stands still.

Requirements

• ITIL Foundations
• Strong troubleshooting skills and experience providing end-user support in a Hybrid Environment.
• Recent experience working in an IT support role (preferably in media or tech).
• Familiarity with network fundamentals (VLANS, Subnetting, TCP/IP).
• Familiarity with Post Production tools: DaVinci Resolve, Affinity Studio, Adobe Creative Cloud.
• Familiarity with ticketing and project management services: FreshService and Asana.
• Experience with macOS, Windows, iOS, and Google Workspace.
• Experience with Google Meet and Neat conference room equipment.
• Familiarity with Mobile Device Management platforms: Iru (formerly Kandji) and Manage Engine.
• Focused and committed to providing excellent customer service and taking pride in managing support requests through to resolution.
• Ability to translate complex technical concepts into clear, actionable instructions for non-technical end users.
• Able to communicate effectively in a variety of settings and styles, getting the message across with the desired effect.
• Enjoys working hard in a fast-paced environment and open to change. Able to shift gears easily and able to learn quickly when facing new obstacles.
• Able to build rapport quickly with end users from all different levels of the organization. Ability to listen actively and show genuine empathy during sensitive interactions, diffusing high-tension situations comfortably.
• Uses time effectively and makes informed judgements on what to prioritize.
• Able to work effectively independently and as part of a team.
• Being resourceful - deal with ambiguity and use what’s at hand to overcome obstacles.
• Candidates must have unrestricted work authorization to work in the United States.

Responsibilities

• Take ownership of support requests, ensuring they are logged and updated in appropriate systems.
• Configure and build end-user devices in a timely fashion for deployment at scale. This includes: MacBooks, PC’s, and more.
• Carry out day-to-day maintenance, administration, and support on end-user accounts, devices, and experience.
• Assist with Media Ingest, Asset Optimization, and Server Management.
• Own the end-user experience from onboarding to offboarding.
• Provide ORG-wide, white-glove support.
• Inventory Management - ensuring inventory (both hardware and software) is kept up to date.
• Contribute to our growing IT knowledge base by updating both department and end-user documentation.
• Collaborate with the UK Tech Ops team on system updates, cybersecurity best practices, and organization-wide IT projects.

Benefits

• Stay healthy with a monthly health & wellness stipend and free access to counseling sessions
• Enjoy regular Happy Hours, treats and events with your team
• Plan ahead with a 401K retirement fund
• Support your family with medical, dental & vision insurance
• Invest in your growth both personally & professionally with our Learning & Development Program
• Take flex time off for vacations, family time, or mental health days
• Enjoy long summer weekends by working half days on Friday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees