IT Coordinator - Production and Facilities - College of Creative Arts and Media

West Virginia University • West Virginia, WV

4d • Onsite

About The Position

This position enables the activities of the College of Creative Arts & Media and its guests by providing high-level support for the computing, networking, data management and system management needs of our academic, research and artistic functions. This position requires fluency in Mac OS, Windows, iOS, and Android platforms with the ability to research new, emerging and specialized technologies.

Requirements

• Bachelor’s degree in a field relevant to Information Technology.
• A minimum of two (2) years technical experience in an IT related field.
• Verifiable experience providing technical support for both Windows and Mac computer hardware (laptop, desktop and mobile devices) and the applicable software applications required by faculty, staff and students.
• Experience managing, troubleshooting and supporting a wide variety of technologies and related equipment.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
• Excellent written and verbal communication skills.
• Flexibility and ability to work in fast-paced, high-intensity environment.
• Demonstrated ability to remain calm under pressure and handle high-stress situations with colleagues, guests, and students.
• Must be able to provide advanced technical support for various hardware platforms, operating systems, and software packages, including Microsoft Office, Office 365, Adobe Creative Suite, and other industry-specific applications.
• Proficiency with and ability to learn specialized software platforms and their installation and upkeep.
• Must have ability to prioritize multiple projects simultaneously and be able to make decisions independently.
• Firm grasp of function of a creative arts facility, particularly in an educational setting.
• Ability to research, source and implement new technology solutions for daily operational functions.
• Ability to lift, bend, stoop, walk, reach, and stand for extended periods of time.
• Ability to operate a motor vehicle with either an automatic or standard transmission.
• Demonstrated ability to manage both long-term and short-term projects.
• Ability to make financial projections for projects and equipment.

Nice To Haves

• Fluency in Mac OS, Windows, iOS, and Android platforms with the ability to research new, emerging and specialized technologies.

Responsibilities

• Develop potential IT solutions for existing or future CCAM needs or problems.
• Identify opportunities for process and efficiency improvements across departments within the College.
• Work with units to develop IT strategies and to improve current IT implementations within the College.
• Communicate with faculty and staff to develop and deploy appropriate solutions.
• Serve as liaison to University ITS for CCAM faculty, staff and students for mission critical, overly complex, or recurring IT issues.
• Serve as the CCAM representative on the University’s Academic IT Leadership committee.
• Provide network and telecommunications support to include configuring network switch interfaces for data and voice networks, toning and testing network jacks, tracing connections through patch panels to switch stacks, resolving issues with network interface cards associated with endpoint devices.
• Install, configure and troubleshoot anti-virus clients, malware prevention tools and scans, remediate malware and virus infections, and proactively works with end users to promote safe online practices.
• Work with Information Security and end users to remediate vulnerabilities found by network scans, including prevention and remediation tasks involving confidential information found on client computers.
• Consult with faculty and staff to recommend, implement and maintain specialized local area networks for lighting, audio, video and automation control and signal transmission.
• Advise faculty and staff on best practices regarding the long-term storage and retention of digital audio, video, image and other specialized files.
• Serve as a resource for faculty and staff and a liaison to University ITS for the planning, maintenance and operation of all CCAM computer labs.
• Assist faculty with regular upkeep of computer lab resources.
• Consult on process and setup decisions to ensure efficient use of School and College resources.
• Assess and prioritize desktop support requests from CCAM users, and when appropriate, provide direct desktop support, including computer maintenance, printer maintenance, troubleshooting, system set-up, software installation and system updates for Mac OS, iOS, Android and Windows devices.
• Use ITS systems, including SCCM and Jamf Pro, to deploy operating system images to Windows and Mac computers for new installations and for remediation of problems with existing computers.
• Provide installation, maintenance, operational and troubleshooting support for specialized peripherals common in the creation and documentation of all forms of art and media, including printers, plotters, scanners, cameras, projectors, 3D printers, CNC machines, media interfaces, etc.
• Provide technical support and calibration assistance for advanced graphics displays.
• Work with CCAM Box Office Manager and Assistant Dean to maintain all Box Office technology and resources.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match
• Eligibility to continue health insurance, and other retiree perks.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level