IT Controls Analyst
About The Position
Join RapidRatings’ lean, agile IT team as the IT presence in its Quincy, Massachusetts office. The IT Controls Analyst supports users’ day-to-day technology needs while operating security and compliance controls in an environment aligned with ISO 27001 and SOC 2. The role includes thorough onboarding and training, regular remote check-ins with IT leadership, and responsibility for managing an independent workload and escalating issues when needed. As experience grows, the analyst will take on greater ownership of IT operations and security controls. The position combines helpdesk and end-user support with identity and access administration, cloud administration, security and compliance operations, audit support, and documentation and process improvement. The analyst provides both in-person and remote support, primarily at the Quincy office, and is expected to work there three days per week. The role also requires travel to the New York City office a few times per year.
Requirements
- 1–3 years of experience in an IT helpdesk or desktop support environment, including both onsite and remote support.
- Hands-on Microsoft 365 administration experience, including user lifecycle, licensing, groups, Exchange Online, Teams, and MFA.
- Working knowledge of Windows 11.
- Experience with ticketing systems and remote support tools.
- Strong verbal and written communication skills, including the ability to explain technical issues to non-technical colleagues.
- Ability to manage workload with minimal day-to-day oversight and exercise judgment about when to escalate.
- Habit of documenting work.
- Ability to work in the Quincy, Massachusetts office three days per week and travel to the New York City office a few times per year.
- Ability to move monitors, laptops, and other desk equipment and occasionally run network cabling, with or without reasonable accommodation.
- Flexibility to occasionally work additional hours when needed.
Nice To Haves
- Experience administering Microsoft Entra ID and its security features, such as Conditional Access, and Microsoft Defender.
- Exposure to information security operations, audit support, or compliance frameworks such as ISO 27001 and SOC 2.
- Atlassian Cloud administration experience.
- SharePoint Online administration experience.
- Experience administering AI tools.
- Experience using AI to automate IT tasks.
- PowerShell scripting experience.
- Familiarity with macOS and Linux.
Responsibilities
- Provide day-to-day IT support to users in person and remotely, resolving requests within agreed service-level targets.
- Onboard, offboard, and transition staff, including managing accounts, hardware, and access.
- Set up and configure workstations and install endpoint software on Windows 11, with occasional macOS and Linux support.
- Provide desk-side support primarily at the Quincy, Massachusetts office.
- Administer Microsoft Entra ID, Intune, Microsoft 365, and other cloud-based assets.
- Manage user access and permissions, including multifactor authentication and least-privilege practices.
- Operate physical access control systems across the company’s offices.
- Operate vulnerability management, patching, configuration compliance, and endpoint protection processes for company workstations using Microsoft Defender and Intune.
- Execute quarterly access recertifications, reconciling HR records against company systems and third-party tools to confirm former employees retain no access.
- Facilitate internal audit activities and gather evidence.
- Run the information security awareness program, including targeted training for teams.
- Keep procedures documented, followed, and updated.
- Identify repetitive tasks that can be streamlined or automated.
- Take on recurring tasks and project work as experience grows.
Benefits
- Flexible vacation and unlimited PTO.
- Health, dental, and vision insurance.
- Hybrid work schedule and flexible work environment.
- Bonus.
- Career development through exposure to service and security practices and cross-functional talent.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
