IT Configuration and Change Business Analyst

Computer World Services•Bethesda, MD

6d•$80,000 - $105,000

About The Position

The Configuration Analyst & Change Coordinator supports the governance, quality, and operational execution of Configuration Management (CMDB) and Change Management processes. This role helps maintain the integrity, accuracy, and compliance of configuration data and coordinates the lifecycle of IT changes to minimize risk, disruption, and service impact. It serves a control function within IT Operations and works with infrastructure, application, security, risk, and audit teams. The position supports configuration item documentation, validation, baseline management, and updates in the CMDB. It also coordinates Normal, Standard, and Emergency Changes; reviews change submissions for quality and completeness; maintains the enterprise change calendar; prepares CAB materials; tracks post-implementation reviews; and escalates high-risk or non-compliant changes to the Change Manager. The role contributes to process improvement, including opportunities to use AI tools and efficiencies. The role requires an ITIL Foundation v4 certification and Public Trust Moderate (Tier 2) security clearance. A bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. The position may involve extended sitting or standing, bending, stooping, reaching, and lifting or carrying heavy equipment. The salary range is $80,000–$105,000 per year; the offered rate depends on the selected candidate’s qualifications and internal parity.

Requirements

At least 2 years of experience supporting a configuration and change management environment, requirements gathering, and documentation.
Experience with ITIL processes, including configuration, change, release, and production migration.
Knowledge of Change Management principles and practices.
Knowledge of Configuration Management principles and practices.
Familiarity with Configuration and Change Management tools and databases, such as ServiceNow.
Knowledge of IT infrastructure and support.
Experience developing, writing, and implementing SOPs.
Strong attention to detail and organizational skills.
Good communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong experience with Microsoft M365 Suite and PowerBI.
Hands-on experience with ITSM tools, such as ServiceNow, BMC, or Jira Service Management.
Eagerness to learn and adapt to evolving technologies and processes.
Excellent coordination and follow-up skills.
Ability to diplomatically challenge and enforce governance standards.
Strong stakeholder communication skills.
ITIL Foundation v4 Certification (required).
Public Trust Moderate (Tier 2) security clearance.

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).

Responsibilities

Assist in documenting and maintaining configuration items (CIs) in the Configuration Management Database (CMDB).
Work with Configuration Managers to maintain accurate records of hardware, software, and related components.
Help baseline and document the current set of CIs and ensure they are controlled.
Track configuration item changes and ensure updates are accurately reflected in the CMDB.
Collaborate with stakeholders to verify and validate CI information and maintain data integrity.
Assist Change Managers in assessing the impact of proposed changes on configuration items.
Identify related configuration items affected by change requests.
Help ensure changes are properly documented and recorded in the CMDB.
Assist in verifying and auditing configuration item changes for accuracy and compliance.
Coordinate the lifecycle of Normal, Standard, and Emergency Changes.
Perform quality checks on change submissions, including risk, impact, backout plans, and testing evidence.
Validate risk scoring against the defined methodology.
Validate submission completeness before TRB and CAB review.
Maintain the enterprise change calendar and identify scheduling conflicts and overlapping risks.
Prepare CAB materials and documentation.
Track Post-Implementation Reviews (PIRs).
Monitor change success rates and documentation compliance.
Escalate high-risk or non-compliant changes to the Change Manager.
Participate in ongoing assessment of Configuration Management processes and practices.
Identify process improvement opportunities and contribute input to improve the efficiency and effectiveness of configuration management activities.
Collaborate with team members to implement approved process improvements and changes.
Stay current on Configuration Management best practices and trends.
Identify opportunities and implement plans to incorporate AI tools and efficiencies.